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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Coral was very helpful and gave me all selections that was there and it helped me understand everything

5
Coral is fantastic well mannered when she asks if you need help with anything all the time and if she can't help you she give alternative information for you to choose and check Reviewed on: 17th April 2021

simple system easy to use

5
thanks to lock down i have not been out so i last used my debit and credit card about 12 months ago so i forgot the pins but i have just ordered two new ones Simples Reviewed on: 17th April 2021

Great getting help when you need it.

5
I felt as though i was talking to a bank teller straight away. Reviewed on: 17th April 2021

General enquiry

5
My mind has been put to rest and I will contact Cora again next time Reviewed on: 16th April 2021

Stood The Test of Time!

5
I have been with NatWest for over 50 years and have enjoyed first-class service Reviewed on: 16th April 2021

Instant help & advice

5
When anything appears on the account not recognised I get an instant response to help and advice giving peace of mind Reviewed on: 16th April 2021

So over Natwest complete time wasters

1
Waited for zoom call, never happened, don’t bother me again. After 60 years of my loyalty Reviewed on: 16th April 2021

thank you

5
quick and efficient in helping me make a payment for a bill. couldn't have managed without this help. Reviewed on: 16th April 2021

So very easy with cora

5
Nothing bit keep up good work cora Reviewed on: 16th April 2021

Quick and easy

5
The answer quickly And answer all my questions Reviewed on: 16th April 2021

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