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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Stood The Test of Time!

5
I have been with NatWest for over 50 years and have enjoyed first-class service Reviewed on: 16th April 2021
Steve Pollard's avatar
Steve Pollard

Instant help & advice

5
When anything appears on the account not recognised I get an instant response to help and advice giving peace of mind Reviewed on: 16th April 2021
Ian sutton 's avatar
Ian sutton

So over Natwest complete time wasters

1
Waited for zoom call, never happened, don’t bother me again. After 60 years of my loyalty Reviewed on: 16th April 2021
Brenda Walker's avatar
Brenda Walker

thank you

5
quick and efficient in helping me make a payment for a bill. couldn't have managed without this help. Reviewed on: 16th April 2021
Mieke's avatar
Mieke

So very easy with cora

5
Nothing bit keep up good work cora Reviewed on: 16th April 2021
Catherine Morrell's avatar
Catherine Morrell

Quick and easy

5
The answer quickly And answer all my questions Reviewed on: 16th April 2021
Zafar Mirza's avatar
Zafar Mirza

Fantastic Service

5
Fantastic and quick service today helping me resolve a problem without having to wait to speak to someone on the telephone. Many thanks Reviewed on: 16th April 2021
Liz Pearson's avatar
Liz Pearson

Quick & easy reply, very polite & helpful

5
Cora was very polite and was very helpful Reviewed on: 16th April 2021
Ceri-ann Healy's avatar
Ceri-ann Healy

Great!

5
Very useful. Help me get a refund for an unauthorised payment. Highly recommend Reviewed on: 16th April 2021
ozan-gok15@hotmail.com's avatar
[email protected]

Can not fault it

5
The app has everything you could ask and has improved a lot since the past 3 years Reviewed on: 16th April 2021
Rita Saffee's avatar
Rita Saffee

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