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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Speedy

5
Speedy results. Very user friendly. So simple to use Reviewed on: 16th April 2021
Lana's avatar
Lana

Very good, user friendly experience

5
Cora responded quickly, understood what I needed and provided a practical solution to my issue Reviewed on: 16th April 2021
Jane's avatar
Jane

Answered my question without me having to call the bank

5
Very happy with service took less than 5 mins.to sort my query out. Thanks Reviewed on: 16th April 2021
Michael Woods's avatar
Michael Woods

Digital Assistant

5
This is a great and easy way to have queries answered. And very quick too. Simply Brilliant Reviewed on: 16th April 2021
claudia.webb@sky.com's avatar
[email protected]

Great idea and easy too!

5
I was concerned about being able to pay for home alterations, but Cora answered my query very quickly and it was so easy. Now I know Cora can answer any queries I have Reviewed on: 16th April 2021
Jayne.matthews7@btinternet.com's avatar
[email protected]

fast trouble-free service

5
A bank worth recommending to everyone who doesn't want to waste their precious time on pointless access to the bank and standing in a queue. Everything can be arranged from home, and also get professional help. Reviewed on: 16th April 2021
Anonymous's avatar
Anonymous

Delighted customer since for almost 60 years

5
Joined the Westminster Bank when I was 18 after a bad experience with another bank. I am now 77 and have never had an issue with NatWest and its predecessors. They have always provided me with products that satisfy my needs - loans, mortgage etc and have never made an accounting mistake. Their employees are always respectful and work quickly to provide answers to any queries. Their banking app is outstanding enabling me to check transactions, make transfers and pay bills. Their security services are excellent, following up quickly on unusual transactions and their new approval process for transactions on the mobile app is brilliant - I feel totally in control of my finances. When my grandson was 18, I took him to my branch to open an account: he met privately with the manager who took him through the whole process - real customer care. Reviewed on: 16th April 2021
Mike Plowman's avatar
Mike Plowman

Very prompt and efficient

5
I wanted to change personal details and it was done all ok Reviewed on: 16th April 2021
Christine's avatar
Christine

Ease of use

5
Very easy to read and understand, not at all complicated. Reviewed on: 16th April 2021
Barry Bird's avatar
Barry Bird

Automatic helper

5
All information was given quickly and completed my request instantly. Reviewed on: 16th April 2021
Susan Myers's avatar
Susan Myers

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