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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Fantastic Service

5
Fantastic and quick service today helping me resolve a problem without having to wait to speak to someone on the telephone. Many thanks Reviewed on: 16th April 2021
Liz Pearson's avatar
Liz Pearson

Quick & easy reply, very polite & helpful

5
Cora was very polite and was very helpful Reviewed on: 16th April 2021
Ceri-ann Healy's avatar
Ceri-ann Healy

Great!

5
Very useful. Help me get a refund for an unauthorised payment. Highly recommend Reviewed on: 16th April 2021
ozan-gok15@hotmail.com's avatar
[email protected]

Can not fault it

5
The app has everything you could ask and has improved a lot since the past 3 years Reviewed on: 16th April 2021
Rita Saffee's avatar
Rita Saffee

Speedy

5
Speedy results. Very user friendly. So simple to use Reviewed on: 16th April 2021
Lana's avatar
Lana

Very good, user friendly experience

5
Cora responded quickly, understood what I needed and provided a practical solution to my issue Reviewed on: 16th April 2021
Jane's avatar
Jane

Answered my question without me having to call the bank

5
Very happy with service took less than 5 mins.to sort my query out. Thanks Reviewed on: 16th April 2021
Michael Woods's avatar
Michael Woods

Digital Assistant

5
This is a great and easy way to have queries answered. And very quick too. Simply Brilliant Reviewed on: 16th April 2021
claudia.webb@sky.com's avatar
[email protected]

Great idea and easy too!

5
I was concerned about being able to pay for home alterations, but Cora answered my query very quickly and it was so easy. Now I know Cora can answer any queries I have Reviewed on: 16th April 2021
Jayne.matthews7@btinternet.com's avatar
[email protected]

fast trouble-free service

5
A bank worth recommending to everyone who doesn't want to waste their precious time on pointless access to the bank and standing in a queue. Everything can be arranged from home, and also get professional help. Reviewed on: 16th April 2021
Anonymous's avatar
Anonymous

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