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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very helpful

4
Had forgotten my pin number and was worried about losing my card in a cash point. Nat west on line advised me what to do. Still to do it. Reviewed on: 16th April 2021
morris.baker2499@btinternet.com's avatar
[email protected]

Fast quick advice

5
Was so easy to get the advice I needed without having to call Reviewed on: 16th April 2021
Suzanne Bryant-Aldred's avatar
Suzanne Bryant-Aldred

simple, quick and reliable

5
using Cora for address changes is super simple and really easy to do, yes or no questions and confirmation of found addresses. great and simple way to change address online quickly no fuss or calls needed Reviewed on: 16th April 2021
Shadowfusion's avatar
Shadowfusion

Easy to use and fast reply

5
Great, very satisfied. It helped me with my queries accurately and efficiently. Thumb up. Reviewed on: 16th April 2021
Cxycherry's avatar
Cxycherry

Great bank very supportive and interactive chat function

5
Most chat bots don't access the bank's database so are a glorified FAQ data base - not very helpful. Cora actually knows how to do stuff like order new cards cheque books locate stuff on links on the web site. The bot also knows who the account holder is and my details making everything much quicker - WELL DONE NAT WEST Reviewed on: 16th April 2021
David M's avatar
David M

Very quick helpful

5
Needed help with statement, s very quick and helpful Reviewed on: 16th April 2021
Caroline Rogers 's avatar
Caroline Rogers

Very very easy to use and very easy to understand

5
I found it very easy to use and I enjoyed using it because I got my answer very quickly and it was a clear answer Reviewed on: 16th April 2021
Suleiman 's avatar
Suleiman

Quick and efficient

5
A friendly bot that was quick to understand what I needed and pointed me to where I needed to go next. Even told me what information I should have to hand for the next step. Reviewed on: 16th April 2021
Andrew's avatar
Andrew

Quick, easy and efficient

5
The whole process can be done from anywhere. It is quick with easy to follow instructions. Reviewed on: 16th April 2021
Andrew Rob Mulholland's avatar
Andrew Rob Mulholland

Very helpful and questions easy to read and uny

5
Well helpful and easy to use and understand Reviewed on: 16th April 2021
Scott MC Donald 's avatar
Scott MC Donald

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