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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Delighted customer since for almost 60 years

5
Joined the Westminster Bank when I was 18 after a bad experience with another bank. I am now 77 and have never had an issue with NatWest and its predecessors. They have always provided me with products that satisfy my needs - loans, mortgage etc and have never made an accounting mistake. Their employees are always respectful and work quickly to provide answers to any queries. Their banking app is outstanding enabling me to check transactions, make transfers and pay bills. Their security services are excellent, following up quickly on unusual transactions and their new approval process for transactions on the mobile app is brilliant - I feel totally in control of my finances. When my grandson was 18, I took him to my branch to open an account: he met privately with the manager who took him through the whole process - real customer care. Reviewed on: 16th April 2021
Mike Plowman's avatar
Mike Plowman

Very prompt and efficient

5
I wanted to change personal details and it was done all ok Reviewed on: 16th April 2021
Christine's avatar
Christine

Ease of use

5
Very easy to read and understand, not at all complicated. Reviewed on: 16th April 2021
Barry Bird's avatar
Barry Bird

Automatic helper

5
All information was given quickly and completed my request instantly. Reviewed on: 16th April 2021
Susan Myers's avatar
Susan Myers

Very helpful

4
Had forgotten my pin number and was worried about losing my card in a cash point. Nat west on line advised me what to do. Still to do it. Reviewed on: 16th April 2021
morris.baker2499@btinternet.com's avatar
[email protected]

Fast quick advice

5
Was so easy to get the advice I needed without having to call Reviewed on: 16th April 2021
Suzanne Bryant-Aldred's avatar
Suzanne Bryant-Aldred

simple, quick and reliable

5
using Cora for address changes is super simple and really easy to do, yes or no questions and confirmation of found addresses. great and simple way to change address online quickly no fuss or calls needed Reviewed on: 16th April 2021
Shadowfusion's avatar
Shadowfusion

Easy to use and fast reply

5
Great, very satisfied. It helped me with my queries accurately and efficiently. Thumb up. Reviewed on: 16th April 2021
Cxycherry's avatar
Cxycherry

Great bank very supportive and interactive chat function

5
Most chat bots don't access the bank's database so are a glorified FAQ data base - not very helpful. Cora actually knows how to do stuff like order new cards cheque books locate stuff on links on the web site. The bot also knows who the account holder is and my details making everything much quicker - WELL DONE NAT WEST Reviewed on: 16th April 2021
David M's avatar
David M

Very quick helpful

5
Needed help with statement, s very quick and helpful Reviewed on: 16th April 2021
Caroline Rogers 's avatar
Caroline Rogers

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