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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Cora was very efficient with instructions and NatWest online instructions were very user friendly

5
NatWest online banking is very user friendly Reviewed on: 16th April 2021
Mayuri Shah's avatar
Mayuri Shah

Very quick service and easy to use

5
I needed to reactivate an ISA and Cora dealt with this in approximately 1 minute with no difficulty on my part. Reviewed on: 16th April 2021
bookers.gresford@btinternet.com's avatar
[email protected]

Mr F watson

5
very easy and smooth system to operate Reviewed on: 16th April 2021
Fred Watson's avatar
Fred Watson

Question quickly answered

4
Cora gave me a quick reply to my query without having to either wait on hold for telephone banking or visit a branch Reviewed on: 16th April 2021
RBMcG's avatar
RBMcG

recommended

5
Efficient, helpful and good information given Reviewed on: 16th April 2021
Terry Whitmore's avatar
Terry Whitmore

Easy to contact

5
Needed to reactive my isa, done without any problems Reviewed on: 16th April 2021
Victoria Smith 's avatar
Victoria Smith

Very easy to deal with, excellent service

4
Always helpful and polite, their on-line banking is second to none Reviewed on: 16th April 2021
Malcolm's avatar
Malcolm

Fantastic customer care

5
NatWest are always on hand the mobile service is exceptional and the personal attention to individual customers is brilliant. Reviewed on: 16th April 2021
Samantha ford's avatar
Samantha ford

Easy online banking

4
Very easy to navigate and use ,quick and simple Reviewed on: 16th April 2021
Andrew Mott's avatar
Andrew Mott

User-friendly and helpful

5
Easy to use and the icon "Need Help" is easily seen. Reviewed on: 16th April 2021
Cha's avatar
Cha

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