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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

A quick question

5
Very prompt response straight forward answer easy to comprehend and I know exactly what to do now. Have banked with Natwest for well over 30 years and have always been more than happy with their service from friendly staff in branch to their so easy to work online banking/app Reviewed on: 16th April 2021
Dawn Mayston's avatar
Dawn Mayston

Cora answers questions quickly and accurately

5
I was having difficulty accessing an old bank statement and was given precise instructions on how to fine the statement. This was done very quickly and with precision. Reviewed on: 16th April 2021
Adrienne Hoyle's avatar
Adrienne Hoyle

Awards

5
Great..Very Helpful and answers very quickly Reviewed on: 16th April 2021
TrevorGill's avatar
TrevorGill

Very accurate

5
My query was dealt with politely and very accurate Reviewed on: 16th April 2021
Irene 's avatar
Irene

Friendly bank been with the same branch for 51 years

5
Been with the bank 51 years and never had a grumpy teller always smiling and happy to help Reviewed on: 16th April 2021
Derek's avatar
Derek

computer banking.

5
For most banking queries i find Cora helpful and it saves me time travelling to the Branch to deal with paper work. Reviewed on: 16th April 2021
judi robertson's avatar
judi robertson

Excellent Banking

5
I have been with Nat West for all of my adult life - never have I had any problems what-so-ever! Who can say that about their bank!?! Excellent friendly service - Highly recommend Reviewed on: 16th April 2021
AH's avatar
AH

Great service

5
Got a answer to my query within a minute. Really easy to use and accurate. Reviewed on: 16th April 2021
jazzphull@gmail.com's avatar
[email protected]

Easy use automated system

5
Good easy questions easy to read text and quick Reviewed on: 15th April 2021
Iain Ritchie's avatar
Iain Ritchie

Great gadget

5
Cora is great very realistic and doesn’t make you feel like your speaking with a computer system. Very helpful Reviewed on: 15th April 2021
lauren_walker93@hotmail.co.uk's avatar
[email protected]

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