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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very easy to deal with, excellent service

4
Always helpful and polite, their on-line banking is second to none Reviewed on: 16th April 2021

Fantastic customer care

5
NatWest are always on hand the mobile service is exceptional and the personal attention to individual customers is brilliant. Reviewed on: 16th April 2021

Easy online banking

4
Very easy to navigate and use ,quick and simple Reviewed on: 16th April 2021

User-friendly and helpful

5
Easy to use and the icon "Need Help" is easily seen. Reviewed on: 16th April 2021

A quick question

5
Very prompt response straight forward answer easy to comprehend and I know exactly what to do now. Have banked with Natwest for well over 30 years and have always been more than happy with their service from friendly staff in branch to their so easy to work online banking/app Reviewed on: 16th April 2021

Cora answers questions quickly and accurately

5
I was having difficulty accessing an old bank statement and was given precise instructions on how to fine the statement. This was done very quickly and with precision. Reviewed on: 16th April 2021

Awards

5
Great..Very Helpful and answers very quickly Reviewed on: 16th April 2021

Very accurate

5
My query was dealt with politely and very accurate Reviewed on: 16th April 2021

Friendly bank been with the same branch for 51 years

5
Been with the bank 51 years and never had a grumpy teller always smiling and happy to help Reviewed on: 16th April 2021

computer banking.

5
For most banking queries i find Cora helpful and it saves me time travelling to the Branch to deal with paper work. Reviewed on: 16th April 2021

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