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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Very fast and easy service !

5
Tried to transfer money from another bank to an old isa account with NW, failed originally and it went into another savings account I had. This was the second time I tried to reinstall my isa and it worked so well, simple and quickly , well done ! Reviewed on: 15th April 2021
Suew's avatar
Suew

A very quick and easy way to communicate

5
Nothing to add to previous comment Reviewed on: 15th April 2021
Dennis Irving's avatar
Dennis Irving

Cora helped me a lot.

5
Very, very good Digital Assistant Reviewed on: 15th April 2021
Denizcan Yergin's avatar
Denizcan Yergin

Fab service

5
Cora knew what I wanted and tried to get the correct information Reviewed on: 15th April 2021
Nichola Fenney's avatar
Nichola Fenney

Almost useless

1
Cora just signposts to things that could be found on the site anyway, and I don't think I've ever gotten a useful answer from it. Seems like an excuse not to heave real people available who might actually be able to help. Reviewed on: 15th April 2021
Scott Mence's avatar
Scott Mence

Helpful Bank

5
Always find the branch staff and online banking to be helpful and efficient Reviewed on: 15th April 2021
sian.frain@btinternet.com's avatar
[email protected]

help when needed

5
Reliable. capable, and fast. Great to deal with. Reviewed on: 15th April 2021
Daniel McDonald's avatar
Daniel McDonald

Quick and easy to use this service.

5
The response to any query is answered promptly and with good information on the query. Great service! Reviewed on: 15th April 2021
Craig Ledingham's avatar
Craig Ledingham

Quick and straight to the point

5
Excellent service quick response and reply straight to the point Reviewed on: 15th April 2021
cottiek@hotmail.com's avatar
[email protected]

Rate

4
Very good customer service with knowledge of what they are saying very helpful. Reviewed on: 15th April 2021
K matoko's avatar
K matoko

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