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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent Banking

5
I have been with Nat West for all of my adult life - never have I had any problems what-so-ever! Who can say that about their bank!?! Excellent friendly service - Highly recommend Reviewed on: 16th April 2021

Great service

5
Got a answer to my query within a minute. Really easy to use and accurate. Reviewed on: 16th April 2021

Easy use automated system

5
Good easy questions easy to read text and quick Reviewed on: 15th April 2021

Great gadget

5
Cora is great very realistic and doesn’t make you feel like your speaking with a computer system. Very helpful Reviewed on: 15th April 2021

Very fast and easy service !

5
Tried to transfer money from another bank to an old isa account with NW, failed originally and it went into another savings account I had. This was the second time I tried to reinstall my isa and it worked so well, simple and quickly , well done ! Reviewed on: 15th April 2021

A very quick and easy way to communicate

5
Nothing to add to previous comment Reviewed on: 15th April 2021

Cora helped me a lot.

5
Very, very good Digital Assistant Reviewed on: 15th April 2021

Fab service

5
Cora knew what I wanted and tried to get the correct information Reviewed on: 15th April 2021

Almost useless

1
Cora just signposts to things that could be found on the site anyway, and I don't think I've ever gotten a useful answer from it. Seems like an excuse not to heave real people available who might actually be able to help. Reviewed on: 15th April 2021

Helpful Bank

5
Always find the branch staff and online banking to be helpful and efficient Reviewed on: 15th April 2021

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