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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

help when needed

5
Reliable. capable, and fast. Great to deal with. Reviewed on: 15th April 2021
Daniel McDonald's avatar
Daniel McDonald

Quick and easy to use this service.

5
The response to any query is answered promptly and with good information on the query. Great service! Reviewed on: 15th April 2021
Craig Ledingham's avatar
Craig Ledingham

Quick and straight to the point

5
Excellent service quick response and reply straight to the point Reviewed on: 15th April 2021
cottiek@hotmail.com's avatar
[email protected]

Rate

4
Very good customer service with knowledge of what they are saying very helpful. Reviewed on: 15th April 2021
K matoko's avatar
K matoko

Question answered

5
Question about new debit card answered quickly and efficiently. Easy to use with options to click or space to write response. Reviewed on: 15th April 2021
Sarah's avatar
Sarah

Cora Review

5
Nice feature and was very easy to use and superfast. Brillliant! Reviewed on: 15th April 2021
Alex's avatar
Alex

Resilient in the face of user errors

4
A slight glitch at the start of the conversation because I answered before the question was asked but the algorthm got it back on track. A great relief after endless hassle with security gestapo in other banks today who want proof of everything, no common sense and security checks that are easily bypassed (e.g. checks on originating email address). Good AI is a boon, and even though this was a simple task (address change) its handling suggested that Cora is well designed. Reviewed on: 15th April 2021
Hartley Millar's avatar
Hartley Millar

Great service

4
It’s a really great service. Very helpful Reviewed on: 15th April 2021
Johan Cloggs Nieman's avatar
Johan Cloggs Nieman

Best app

5
Best and easy way to help whit your question Reviewed on: 15th April 2021
Petru Lespezeanu's avatar
Petru Lespezeanu

Great bank

5
Long term customer - fantastic banking service always provided, cannot recommend enough! Reviewed on: 15th April 2021
Stephanie 's avatar
Stephanie

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