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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Question answered

5
Question about new debit card answered quickly and efficiently. Easy to use with options to click or space to write response. Reviewed on: 15th April 2021
Sarah's avatar
Sarah

Cora Review

5
Nice feature and was very easy to use and superfast. Brillliant! Reviewed on: 15th April 2021
Alex's avatar
Alex

Resilient in the face of user errors

4
A slight glitch at the start of the conversation because I answered before the question was asked but the algorthm got it back on track. A great relief after endless hassle with security gestapo in other banks today who want proof of everything, no common sense and security checks that are easily bypassed (e.g. checks on originating email address). Good AI is a boon, and even though this was a simple task (address change) its handling suggested that Cora is well designed. Reviewed on: 15th April 2021
Hartley Millar's avatar
Hartley Millar

Great service

4
It’s a really great service. Very helpful Reviewed on: 15th April 2021
Johan Cloggs Nieman's avatar
Johan Cloggs Nieman

Best app

5
Best and easy way to help whit your question Reviewed on: 15th April 2021
Petru Lespezeanu's avatar
Petru Lespezeanu

Great bank

5
Long term customer - fantastic banking service always provided, cannot recommend enough! Reviewed on: 15th April 2021
Stephanie 's avatar
Stephanie

Excellent fast service

5
The system worked really well and the Digital Assistant was very efficient. Reviewed on: 15th April 2021
Tania Nugent's avatar
Tania Nugent

Query answered very quickly

5
Prompt and clear assistance. Very easy service to use Reviewed on: 15th April 2021
Neena's avatar
Neena

Efficient

5
So easy to use and always gives me the answers I’m looking for Reviewed on: 15th April 2021
Steven Greenwood's avatar
Steven Greenwood

First use of Cora

5
This is the first time I have used Cora. I found it to be quick and efficient. More so than most people! Reviewed on: 15th April 2021
Angela Smith's avatar
Angela Smith

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