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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent fast service

5
The system worked really well and the Digital Assistant was very efficient. Reviewed on: 15th April 2021

Query answered very quickly

5
Prompt and clear assistance. Very easy service to use Reviewed on: 15th April 2021

Efficient

5
So easy to use and always gives me the answers I’m looking for Reviewed on: 15th April 2021

First use of Cora

5
This is the first time I have used Cora. I found it to be quick and efficient. More so than most people! Reviewed on: 15th April 2021

the easy way to get help

5
was so quick and helpful and the response to my guestion was very good very helpful part of nat west bank Reviewed on: 15th April 2021

CHANGE OF ADDRESS

5
STRAIGHTFORWARD QUESTIONS EASILY ANSWERED Reviewed on: 15th April 2021

Simple and easy.

5
I needed a card reader it made the order process clear. Reviewed on: 15th April 2021

Excellent service

5
I am with NatWest since 2006 and always very happy with the services. Reviewed on: 15th April 2021

Easy and to the point

5
Quickly answered and solved my problem without any additional sales activity Reviewed on: 15th April 2021

Excellent service

5
Easy to use and available anywhere and anytime Reviewed on: 15th April 2021

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