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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Cora Digital Assistant

5
Brilliant solved my problem instantly! Reviewed on: 15th April 2021
Denise Rhodes's avatar
Denise Rhodes

Ease

5
Very efficient and easy to use. Would thoroughly recommend to others Reviewed on: 15th April 2021
A Kalyan's avatar
A Kalyan

Very quick and efficient service

5
My query was dealt with in less than 2 mins, so I could get on with other tasks. Reviewed on: 15th April 2021
Peejay's avatar
Peejay

Easy to use

5
I am enjoying this company so much. They looks towards to people . So far I didn’t have any issues with this bank. Thanks Reviewed on: 15th April 2021
Cristina Gudali's avatar
Cristina Gudali

Instant reply

5
I had a payment on my account which I didnt recognise. Cora gave me the answers to help with the problem Reviewed on: 15th April 2021
Eileen Harvey's avatar
Eileen Harvey

Question re. Debit card

5
My question was answered quickly and it was easy to use. Reviewed on: 15th April 2021
Wendy's avatar
Wendy

Cora

4
Quick response to questions asked, very helpful Reviewed on: 15th April 2021
Chris's avatar
Chris

Quick response

5
The instructions were easy to follow, and easy to access. Reviewed on: 15th April 2021
Glenys Altman's avatar
Glenys Altman

Easy help

5
My query was dealt with quickly and easily and more importantly answered my question. Reviewed on: 15th April 2021
Michael Nadin's avatar
Michael Nadin

Questions were answered straight away.

5
This was the first time I used Cora, very impressed Reviewed on: 15th April 2021
C A H's avatar
C A H

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