NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Question re. Debit card

My question was answered quickly and it was easy to use. Reviewed on: 15th April 2021

Cora

Quick response to questions asked, very helpful Reviewed on: 15th April 2021

Quick response

The instructions were easy to follow, and easy to access. Reviewed on: 15th April 2021

Easy help

My query was dealt with quickly and easily and more importantly answered my question. Reviewed on: 15th April 2021

Questions were answered straight away.

This was the first time I used Cora, very impressed Reviewed on: 15th April 2021

Instantly resolved in 3 mins.

Who’s got all day to sort life’s otherwise could do without’s? so when I need to resolve important issues like banking it’s good they know their jobs and the system works. Reviewed on: 15th April 2021

Excellent Service

helpful concise language and to the point Reviewed on: 15th April 2021

A credit to the Bank!!

Little more to tell everything was dealt with to my satisfaction. Reviewed on: 15th April 2021

Informative and fast

I was surprised how fast and to the point the digital assistant was. It was very informative, made complete sense. Not like others I use when you end up shouting at your screen that you want to speak to a human! It's great. Reviewed on: 15th April 2021