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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Polite and efficient, prompt service

5
An excellent, most helpful, courteous service Reviewed on: 15th April 2021

Waste of time!

1
Unable to answer queries unless you have online access, if you had online access you wouldn't need to ask for advice in the first place! With branches closed due to Covid Nat West should be able to provide a service to customers who do not have online or telephone banking. Very disappointed. Reviewed on: 15th April 2021

Real quick answers for any questions

5
Great service really quick service every time Reviewed on: 15th April 2021

Extremely easy

5
Loved this facility, very easy to use with no fuss, and it auctioned my request! Reviewed on: 15th April 2021

Cora Digital Assistant

5
Brilliant solved my problem instantly! Reviewed on: 15th April 2021

Ease

5
Very efficient and easy to use. Would thoroughly recommend to others Reviewed on: 15th April 2021

Very quick and efficient service

5
My query was dealt with in less than 2 mins, so I could get on with other tasks. Reviewed on: 15th April 2021

Easy to use

5
I am enjoying this company so much. They looks towards to people . So far I didn’t have any issues with this bank. Thanks Reviewed on: 15th April 2021

Instant reply

5
I had a payment on my account which I didnt recognise. Cora gave me the answers to help with the problem Reviewed on: 15th April 2021

Question re. Debit card

5
My question was answered quickly and it was easy to use. Reviewed on: 15th April 2021

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