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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Instantly resolved in 3 mins.

5
Who’s got all day to sort life’s otherwise could do without’s? so when I need to resolve important issues like banking it’s good they know their jobs and the system works. Reviewed on: 15th April 2021
Anthony unwin's avatar
Anthony unwin

Excellent Service

5
helpful concise language and to the point Reviewed on: 15th April 2021
Howard Gaventa's avatar
Howard Gaventa

A credit to the Bank!!

4
Little more to tell everything was dealt with to my satisfaction. Reviewed on: 15th April 2021
Malcolm Fisher's avatar
Malcolm Fisher

Informative and fast

5
I was surprised how fast and to the point the digital assistant was. It was very informative, made complete sense. Not like others I use when you end up shouting at your screen that you want to speak to a human! It's great. Reviewed on: 15th April 2021
Grollyzbird's avatar
Grollyzbird

Service

5
Great service, quick and to the point Reviewed on: 15th April 2021
Jacqui Cheetham's avatar
Jacqui Cheetham

Very pleased.

5
I received all the information necessary to me without waiting an unknown time on the telephone and I received my answer. Reviewed on: 15th April 2021
Colin Freeman's avatar
Colin Freeman

So simple

5
What would normally take hours has taken minutes. Absolutely fantastic Reviewed on: 15th April 2021
Scott Johnson's avatar
Scott Johnson

Cora okay

3
Didn't really get satisfactory answers Reviewed on: 15th April 2021
Rosalind Eidmans's avatar
Rosalind Eidmans

Very quick and easy to perform my necessary needs

5
You are prompted quite quickly, yes or no answers, minimal effort on my part Reviewed on: 15th April 2021
Shawn Castle 's avatar
Shawn Castle

Mr

5
Great quick intuitive service thank you Reviewed on: 15th April 2021
lester batchelor's avatar
lester batchelor

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