NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Very pleased.

I received all the information necessary to me without waiting an unknown time on the telephone and I received my answer. Reviewed on: 15th April 2021

So simple

What would normally take hours has taken minutes. Absolutely fantastic Reviewed on: 15th April 2021

Cora okay

Didn't really get satisfactory answers Reviewed on: 15th April 2021

Very quick and easy to perform my necessary needs

You are prompted quite quickly, yes or no answers, minimal effort on my part Reviewed on: 15th April 2021

Mr

Great quick intuitive service thank you Reviewed on: 15th April 2021

Great service

Very helpful easy to use great service thank you Reviewed on: 15th April 2021

Excellent upgrade

The Cora system used to be very cumbersome and slow. The latest version is a huge improvement and it is now speedy and easy to use. The database understands all requests and this is a massive improvement over the past 12 months. Reviewed on: 15th April 2021

So easy

I've used this a couple of times and it's always really easy to use. Even though it's digital they seem to have covered all my questions. Reviewed on: 15th April 2021