Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6063)

Great service

5
Very helpful easy to use great service thank you Reviewed on: 15th April 2021
Steph's avatar
Steph

Excellent upgrade

5
The Cora system used to be very cumbersome and slow. The latest version is a huge improvement and it is now speedy and easy to use. The database understands all requests and this is a massive improvement over the past 12 months. Reviewed on: 15th April 2021
CeeBeeA's avatar
CeeBeeA

So easy

5
I've used this a couple of times and it's always really easy to use. Even though it's digital they seem to have covered all my questions. Reviewed on: 15th April 2021
Conrad Icer's avatar
Conrad Icer

Not really helpful until...

3
It doesn't really help with individualised issues until you ask to speak to an actual person. Reviewed on: 15th April 2021
Elizabeth Morgan-Harris's avatar
Elizabeth Morgan-Harris

Cora is a helpful assistant.

4
I've used Cora to help with transaction problems and more and Cora is easy to understand,use. Reviewed on: 15th April 2021
Ferda 's avatar
Ferda

Quick, easy and solved problem at first ask

5
Cora was quick to use, easy to understand and answered question right away very satisfactorily Reviewed on: 15th April 2021
Yvonne Green's avatar
Yvonne Green

Quick, easy, painless

5
Fast responses, not too many questions to answer and quicker than a phone call. Reviewed on: 15th April 2021
Sharon's avatar
Sharon

Very helpful!

5
Very helpful, knows how to handle queries quickly and without hassle, with links which appear in the text for you to click on and clear instructions to follow. Reviewed on: 15th April 2021
Sarah's avatar
Sarah

The process of reactivating my account was very easy

5
The staff member Cora was very helpful Reviewed on: 15th April 2021
Amirthakumari Jegatheeswaram's avatar
Amirthakumari Jegatheeswaram

Very clear and quick

5
Very clear quick answers to my query Reviewed on: 15th April 2021
John Blake's avatar
John Blake

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill