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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

So simple

5
What would normally take hours has taken minutes. Absolutely fantastic Reviewed on: 15th April 2021

Cora okay

3
Didn't really get satisfactory answers Reviewed on: 15th April 2021

Very quick and easy to perform my necessary needs

5
You are prompted quite quickly, yes or no answers, minimal effort on my part Reviewed on: 15th April 2021

Mr

5
Great quick intuitive service thank you Reviewed on: 15th April 2021

Great service

5
Very helpful easy to use great service thank you Reviewed on: 15th April 2021

Excellent upgrade

5
The Cora system used to be very cumbersome and slow. The latest version is a huge improvement and it is now speedy and easy to use. The database understands all requests and this is a massive improvement over the past 12 months. Reviewed on: 15th April 2021

So easy

5
I've used this a couple of times and it's always really easy to use. Even though it's digital they seem to have covered all my questions. Reviewed on: 15th April 2021

Not really helpful until...

3
It doesn't really help with individualised issues until you ask to speak to an actual person. Reviewed on: 15th April 2021

Cora is a helpful assistant.

4
I've used Cora to help with transaction problems and more and Cora is easy to understand,use. Reviewed on: 15th April 2021

Quick, easy and solved problem at first ask

5
Cora was quick to use, easy to understand and answered question right away very satisfactorily Reviewed on: 15th April 2021

Review NatWest Group - Cora: Digital assistant now

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