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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,058 reviews, last reviewed 26th Mar 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026
Reginald Caligari's avatar
Reginald Caligari

About this product

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NatWest Group - Cora Digital Assistant reviews (6058)

First time I used this have a question and got response within seconds well impressed

5
Been with NatWest for over 30 years and have been fully satisfied throughout the years Thanks NatWest Reviewed on: 15th April 2021

Easy to use

5
My query was answered quickly and efficiently Reviewed on: 15th April 2021

Reactivate ISA

5
I recently used Cora to reactivate an old ISA. She was direct and straight away sorted out the issue. It was less time-consuming and as a busy full time worker and father to a 1 year old you can understand time is something of a rarity. Reviewed on: 15th April 2021

Good customer service

4
Always Quick and precise answers. Reviewed on: 15th April 2021

Simple

5
A simple and efficient system my query was quickly resolved with the option to return if I had a continuing issue Reviewed on: 15th April 2021

First class service

5
Seamless, swift service. The NatWest app has everything anyone needs to manage their day to day banking and finances Reviewed on: 15th April 2021

Prompt and efficient service

5
Required help for On line banking and received immediate help. Great service. Reviewed on: 14th April 2021

Thanks

5
Thank you so much for your help keep up the good work Reviewed on: 14th April 2021

69 years old not very good with computers

5
Amazed myself how easy to use app and great it is linked to my NatWest credit card Reviewed on: 14th April 2021

Quick and reliable

5
I prefer online chat than telephone much quicker Reviewed on: 14th April 2021

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