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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

brilliant

5
This communication was fast, precise, to the point, professional. I felt understood and helped. Reviewed on: 15th April 2021
T, Bennett's avatar
T, Bennett

NAT WEST THE BEST!

5
Nat West excellent Bank to deal with .Even today they regard customers as HUMANS. Reviewed on: 15th April 2021
Nat West's avatar
Nat West

Help

5
Awesome , Quick and very helpful Reviewed on: 15th April 2021
Weronika's avatar
Weronika

Responsive, simple, effective

5
Cora AI interacts well with the customer and offers simple and logical step-by-step approach to resolving customer queries. Reviewed on: 15th April 2021
Marko Lukovic's avatar
Marko Lukovic

It's easy and very convenient to use

4
This app has made easier and saved my time I really loved Cora now I don't have to wait long time to connect with a bank Reviewed on: 15th April 2021
Gunja's avatar
Gunja

First time I used this have a question and got response within seconds well impressed

5
Been with NatWest for over 30 years and have been fully satisfied throughout the years Thanks NatWest Reviewed on: 15th April 2021
Shahida Din's avatar
Shahida Din

Easy to use

5
My query was answered quickly and efficiently Reviewed on: 15th April 2021
Alicia Murdoch's avatar
Alicia Murdoch

Reactivate ISA

5
I recently used Cora to reactivate an old ISA. She was direct and straight away sorted out the issue. It was less time-consuming and as a busy full time worker and father to a 1 year old you can understand time is something of a rarity. Reviewed on: 15th April 2021
Christopher Teese's avatar
Christopher Teese

Good customer service

4
Always Quick and precise answers. Reviewed on: 15th April 2021
Donna's avatar
Donna

Simple

5
A simple and efficient system my query was quickly resolved with the option to return if I had a continuing issue Reviewed on: 15th April 2021
leslielloyd5@btinternet.com's avatar
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