Paid advertisement
Smart Money People Logo
Newsletter

NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review

NatWest Group - Cora Digital assistant reviews (6067)

Quick, easy, painless

5
Fast responses, not too many questions to answer and quicker than a phone call. Reviewed on: 15th April 2021

Very helpful!

5
Very helpful, knows how to handle queries quickly and without hassle, with links which appear in the text for you to click on and clear instructions to follow. Reviewed on: 15th April 2021

The process of reactivating my account was very easy

5
The staff member Cora was very helpful Reviewed on: 15th April 2021

Very clear and quick

5
Very clear quick answers to my query Reviewed on: 15th April 2021

brilliant

5
This communication was fast, precise, to the point, professional. I felt understood and helped. Reviewed on: 15th April 2021

NAT WEST THE BEST!

5
Nat West excellent Bank to deal with .Even today they regard customers as HUMANS. Reviewed on: 15th April 2021

Help

5
Awesome , Quick and very helpful Reviewed on: 15th April 2021

Responsive, simple, effective

5
Cora AI interacts well with the customer and offers simple and logical step-by-step approach to resolving customer queries. Reviewed on: 15th April 2021

It's easy and very convenient to use

4
This app has made easier and saved my time I really loved Cora now I don't have to wait long time to connect with a bank Reviewed on: 15th April 2021

First time I used this have a question and got response within seconds well impressed

5
Been with NatWest for over 30 years and have been fully satisfied throughout the years Thanks NatWest Reviewed on: 15th April 2021

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs