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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

First class service

5
Seamless, swift service. The NatWest app has everything anyone needs to manage their day to day banking and finances Reviewed on: 15th April 2021
Mark Inasi's avatar
Mark Inasi

Prompt and efficient service

5
Required help for On line banking and received immediate help. Great service. Reviewed on: 14th April 2021
Graham Creahan's avatar
Graham Creahan

Thanks

5
Thank you so much for your help keep up the good work Reviewed on: 14th April 2021
Ray King's avatar
Ray King

69 years old not very good with computers

5
Amazed myself how easy to use app and great it is linked to my NatWest credit card Reviewed on: 14th April 2021
Cyril M Brewster's avatar
Cyril M Brewster

Quick and reliable

5
I prefer online chat than telephone much quicker Reviewed on: 14th April 2021
Rosie's avatar
Rosie

A I rules

4
Considering I was interacting with a computer a good experience. Reviewed on: 14th April 2021
John's avatar
John

Fast service

5
My question was answered very quickly with a satisfactory outcomr Reviewed on: 14th April 2021
Jacqui's avatar
Jacqui

Using Cora to change address.

5
Fast and easy to use service. No hassles. Reviewed on: 14th April 2021
Matthew Christie's avatar
Matthew Christie

Very quick and informative response to a query

5
I was waiting on a replacement cash card and she let me know it was in hand and would be with me very soon Reviewed on: 14th April 2021
gerrydoc7@hotmail.com's avatar
[email protected]

new to internet banking

5
my first voyage into internet banking and standing orders was made so easy by Cora. Reviewed on: 14th April 2021
terry dickinson's avatar
terry dickinson

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