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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to use tool

5
This was so much easier than I thought it would be. It was quick and did exactly what I wanted. No time was wasted. 5 minutes and I was back to watching football. Reviewed on: 14th April 2021
Andrea's avatar
Andrea

Easy and convenient

5
I was able to change my address from the comfort of my own home. I am disabled and I would have had to travel 13 miles to my nearest branch. Extremely easy and convenient service. Reviewed on: 14th April 2021
S Hogg's avatar
S Hogg

Great Feature

5
To be able to use this to get a be card was so easy and quick, great tool Natwest Reviewed on: 14th April 2021
little.annie@sky.com's avatar
[email protected]

Highly recommended

5
Very helpful and direct. Clear instructions and instant response Reviewed on: 14th April 2021
viviengreen1@hotmail.co.uk's avatar
[email protected]

Brilliant

5
Quick response to the message and helpful Reviewed on: 14th April 2021
Sophie quarterman's avatar
Sophie quarterman

Fabulous

5
Messaged a question to Cora and had my answer and more in less than a minute. Fabulous service Reviewed on: 14th April 2021
Lucie-Ann Brown's avatar
Lucie-Ann Brown

Very easy to use

5
Amazing, quick & easy. My enquiry was dealt with within 1 minute Reviewed on: 14th April 2021
Hayley's avatar
Hayley

Easy and informative

5
Answered my question very quickly and was very clear about what I needed to do Reviewed on: 14th April 2021
Ewan Speakman's avatar
Ewan Speakman

A quick and easy app.

5
I had a possible fraud query and Cora made it easy to report. Reviewed on: 14th April 2021
Les Evans's avatar
Les Evans

Completely satisfied

5
Very quick response and informative . Reviewed on: 14th April 2021
Larressa Wyatt's avatar
Larressa Wyatt

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