NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Good service, promt answers

Good experience, thank you for making it easy. Reviewed on: 14th April 2021

It trustworthy and helpful

It easy to bank with and communicate with and good service and care for customers Reviewed on: 14th April 2021

Excellent.

Fast response, quickly sorted my issue. Reviewed on: 14th April 2021

Spot on

Great service and very quick would highly recommend to any family or friends Reviewed on: 14th April 2021

Automated change of details

Change of account address was easy using the automated Cora system. Only criticism is the response is a little too quick and doesn't give the user enough time to consider the options, but overall a simple and effective system. Reviewed on: 14th April 2021

Quick and accurate

The information I needed was given straight away. Reviewed on: 14th April 2021

Very satisfied

Needed a quick expierience, thats what i recieved thankyou Reviewed on: 14th April 2021

Just serves adds or incorrect information.

Cora has *never* been able to help me. It failed to tell me how to find my customer number - suggesting I looked on my Account Summary page that has it partially starred out. Cora can't help me do a credit card balance transfer instead suggesting I apply for a credit card - I've got one I'm trying to use it. Cora won't recognise "transfer me to a credit card agent", it's just an exercise in frustration. Reviewed on: 14th April 2021