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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great service

4
Quick and effortlessly answered my question Reviewed on: 14th April 2021
laura_leslie_uk@hotmail.com's avatar
[email protected]

Digital help

5
Cora is very intuitive and easy to use and came up with the answers I needed straight away. Reviewed on: 14th April 2021
Lesley Porter's avatar
Lesley Porter

Customer service

5
Very quick and easy, excellent service Reviewed on: 14th April 2021
JOYCE 's avatar
JOYCE

Helpful

5
Swift and answered question with helpful advice Reviewed on: 14th April 2021
Jo Carobene's avatar
Jo Carobene

Simple & quick

5
Good good good gooodgoooodgoooood Reviewed on: 14th April 2021
tomfoster0654@gmail.com's avatar
[email protected]

Good service, promt answers

4
Good experience, thank you for making it easy. Reviewed on: 14th April 2021
KL's avatar
KL

It trustworthy and helpful

4
It easy to bank with and communicate with and good service and care for customers Reviewed on: 14th April 2021
Fathiya khatib's avatar
Fathiya khatib

Excellent.

5
Fast response, quickly sorted my issue. Reviewed on: 14th April 2021
Tasha Davies's avatar
Tasha Davies

Spot on

5
Great service and very quick would highly recommend to any family or friends Reviewed on: 14th April 2021
Neil Rankin's avatar
Neil Rankin

Automated change of details

4
Change of account address was easy using the automated Cora system. Only criticism is the response is a little too quick and doesn't give the user enough time to consider the options, but overall a simple and effective system. Reviewed on: 14th April 2021
Dave Brown's avatar
Dave Brown

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