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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and accurate

5
The information I needed was given straight away. Reviewed on: 14th April 2021
Tracy Higgs's avatar
Tracy Higgs

Very satisfied

5
Needed a quick expierience, thats what i recieved thankyou Reviewed on: 14th April 2021
Mike's avatar
Mike

Just serves adds or incorrect information.

1
Cora has *never* been able to help me. It failed to tell me how to find my customer number - suggesting I looked on my Account Summary page that has it partially starred out. Cora can't help me do a credit card balance transfer instead suggesting I apply for a credit card - I've got one I'm trying to use it. Cora won't recognise "transfer me to a credit card agent", it's just an exercise in frustration. Reviewed on: 14th April 2021
Martin Holder's avatar
Martin Holder

Fast response

5
Fast response on the questions asked Reviewed on: 14th April 2021
Lynne Young's avatar
Lynne Young

Great service from Cora

5
Excellent fast efficient service that answered all my questions speedily Reviewed on: 14th April 2021
Joy 's avatar
Joy

Great

5
Excellent good to have someone that can help you without going to the branch Reviewed on: 14th April 2021
Jibril's avatar
Jibril

To vote for Cora

5
She’s patient, good listener to customers requests and also fix customers banking problems which makes we the customers very easy and happy...I think she needs to be awarded for the good things he’s doing to the customers and the bank as well.. Reviewed on: 14th April 2021
Lawrence nuamah's avatar
Lawrence nuamah

Greatest bank lever many thanhps

5
Berry good service would never change bank Reviewed on: 14th April 2021
Bill Attrill's avatar
Bill Attrill

Cora was very helpful with my request

5
Very helpful and quick to reply to my question Reviewed on: 14th April 2021
Bulley's avatar
Bulley

CHANGING ADDRESS DETAILS

5
EXTREMELY USER FRIENDLY INTERFACE Reviewed on: 14th April 2021
AMY KELLAWAY's avatar
AMY KELLAWAY

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