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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

It trustworthy and helpful

4
It easy to bank with and communicate with and good service and care for customers Reviewed on: 14th April 2021
Fathiya khatib's avatar
Fathiya khatib

Excellent.

5
Fast response, quickly sorted my issue. Reviewed on: 14th April 2021
Tasha Davies's avatar
Tasha Davies

Spot on

5
Great service and very quick would highly recommend to any family or friends Reviewed on: 14th April 2021
Neil Rankin's avatar
Neil Rankin

Automated change of details

4
Change of account address was easy using the automated Cora system. Only criticism is the response is a little too quick and doesn't give the user enough time to consider the options, but overall a simple and effective system. Reviewed on: 14th April 2021
Dave Brown's avatar
Dave Brown

Quick and accurate

5
The information I needed was given straight away. Reviewed on: 14th April 2021
Tracy Higgs's avatar
Tracy Higgs

Very satisfied

5
Needed a quick expierience, thats what i recieved thankyou Reviewed on: 14th April 2021
Mike's avatar
Mike

Just serves adds or incorrect information.

1
Cora has *never* been able to help me. It failed to tell me how to find my customer number - suggesting I looked on my Account Summary page that has it partially starred out. Cora can't help me do a credit card balance transfer instead suggesting I apply for a credit card - I've got one I'm trying to use it. Cora won't recognise "transfer me to a credit card agent", it's just an exercise in frustration. Reviewed on: 14th April 2021
Martin Holder's avatar
Martin Holder

Fast response

5
Fast response on the questions asked Reviewed on: 14th April 2021
Lynne Young's avatar
Lynne Young

Great service from Cora

5
Excellent fast efficient service that answered all my questions speedily Reviewed on: 14th April 2021
Joy 's avatar
Joy

Great

5
Excellent good to have someone that can help you without going to the branch Reviewed on: 14th April 2021
Jibril's avatar
Jibril

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