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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

To vote for Cora

5
She’s patient, good listener to customers requests and also fix customers banking problems which makes we the customers very easy and happy...I think she needs to be awarded for the good things he’s doing to the customers and the bank as well.. Reviewed on: 14th April 2021
Lawrence nuamah's avatar
Lawrence nuamah

Greatest bank lever many thanhps

5
Berry good service would never change bank Reviewed on: 14th April 2021
Bill Attrill's avatar
Bill Attrill

Cora was very helpful with my request

5
Very helpful and quick to reply to my question Reviewed on: 14th April 2021
Bulley's avatar
Bulley

CHANGING ADDRESS DETAILS

5
EXTREMELY USER FRIENDLY INTERFACE Reviewed on: 14th April 2021
AMY KELLAWAY's avatar
AMY KELLAWAY

User friendly

5
Each time I have used the. Cora service, I have received responses quickly and they have been easy to follow and achieve the required outcome Reviewed on: 14th April 2021
Mary Ellen McCarthy's avatar
Mary Ellen McCarthy

Change in address

4
Quick and easy to use and was able to change my address with no fuss Reviewed on: 14th April 2021
Charlotte Grey's avatar
Charlotte Grey

Futile experience

1
Did not resolve query. Eventually settled after extremely long wait to speak to a person via phone line. Prompted to check "Trustpilot" reviews ... awful! Reviewed on: 14th April 2021
G. Loftus's avatar
G. Loftus

Brilliant service

5
Very fast service. Solve your problems. Reviewed on: 14th April 2021
Julie Campbell 's avatar
Julie Campbell

Cora is Amazing

5
I needed to change my address and it took a few minutes Excellent service again from Natwest .. Reviewed on: 14th April 2021
Steve Thomas's avatar
Steve Thomas

Usually get speedy answers

5
Speed of answer and where to go next for more help if necessary Reviewed on: 14th April 2021
Iris Melville 's avatar
Iris Melville

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