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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

User friendly

5
Each time I have used the. Cora service, I have received responses quickly and they have been easy to follow and achieve the required outcome Reviewed on: 14th April 2021
Mary Ellen McCarthy's avatar
Mary Ellen McCarthy

Change in address

4
Quick and easy to use and was able to change my address with no fuss Reviewed on: 14th April 2021
Charlotte Grey's avatar
Charlotte Grey

Futile experience

1
Did not resolve query. Eventually settled after extremely long wait to speak to a person via phone line. Prompted to check "Trustpilot" reviews ... awful! Reviewed on: 14th April 2021
G. Loftus's avatar
G. Loftus

Brilliant service

5
Very fast service. Solve your problems. Reviewed on: 14th April 2021
Julie Campbell 's avatar
Julie Campbell

Cora is Amazing

5
I needed to change my address and it took a few minutes Excellent service again from Natwest .. Reviewed on: 14th April 2021
Steve Thomas's avatar
Steve Thomas

Usually get speedy answers

5
Speed of answer and where to go next for more help if necessary Reviewed on: 14th April 2021
Iris Melville 's avatar
Iris Melville

If asked I would so raising the number of stars but I do not know of my friends or families situations so I gave a lower score.

5
Having been given the telephone number to call I received much help in a kind and comprehensive fashion. Reviewed on: 14th April 2021
Mrs Christina Bacon's avatar
Mrs Christina Bacon

Amazing service

5
Always straight forward and easy, professional, helpful and friendly Reviewed on: 14th April 2021
Motherj's avatar
Motherj

Cora is fantastic

5
Needed a new pin ordering. Had one in post within 2 minutes Reviewed on: 14th April 2021
Marcus Nidd's avatar
Marcus Nidd

Answered my question in seconds

5
I had a question about when my new card would arrive as mine is due to expire and Cora was able to answer this quickly offering options to speed up the conversation. Reviewed on: 14th April 2021
Nicola's avatar
Nicola

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