NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Usually get speedy answers

Speed of answer and where to go next for more help if necessary Reviewed on: 14th April 2021

If asked I would so raising the number of stars but I do not know of my friends or families situations so I gave a lower score.

Having been given the telephone number to call I received much help in a kind and comprehensive fashion. Reviewed on: 14th April 2021

Amazing service

Always straight forward and easy, professional, helpful and friendly Reviewed on: 14th April 2021

Cora is fantastic

Needed a new pin ordering. Had one in post within 2 minutes Reviewed on: 14th April 2021

Answered my question in seconds

I had a question about when my new card would arrive as mine is due to expire and Cora was able to answer this quickly offering options to speed up the conversation. Reviewed on: 14th April 2021

Excellent NatWest Digital Assistant

Went onto app to sort out problems with my PIN. A quick dialogue with Digital Assistant and I am sorted. Excellent!!! Reviewed on: 14th April 2021

Easy

So easy to use. Answered all my questions Reviewed on: 14th April 2021

Excellent

Easy to use. It saved time hanging on the phone. My query was answered straight away. Reviewed on: 14th April 2021

Problem sdorted easily and quickly

Ther was no problems getting my query sorted Reviewed on: 14th April 2021

Cora?

I was unsure at first but the assistant is helpful and polite x a little bit slow to answer and the answers are generic but I had my issue dealt with quick and easily x Reviewed on: 14th April 2021