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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent NatWest Digital Assistant

5
Went onto app to sort out problems with my PIN. A quick dialogue with Digital Assistant and I am sorted. Excellent!!! Reviewed on: 14th April 2021
jbouku@yahoo.co.uk's avatar
[email protected]

Easy

5
So easy to use. Answered all my questions Reviewed on: 14th April 2021
Wendy Lewis's avatar
Wendy Lewis

Excellent

5
Easy to use. It saved time hanging on the phone. My query was answered straight away. Reviewed on: 14th April 2021
watts.b@sky.com's avatar
[email protected]

Problem sdorted easily and quickly

5
Ther was no problems getting my query sorted Reviewed on: 14th April 2021
James bennett's avatar
James bennett

Cora?

4
I was unsure at first but the assistant is helpful and polite x a little bit slow to answer and the answers are generic but I had my issue dealt with quick and easily x Reviewed on: 14th April 2021
Donna Sara Louise Mapals's avatar
Donna Sara Louise Mapals

Useful/Helpful/Wonderful

5
Quite a change to find a user friendly computer link. Well done NatWest. Reviewed on: 14th April 2021
Margaret Thomas's avatar
Margaret Thomas

Quick online assistant

5
I obtained a quick answer to my question while being offered several options Reviewed on: 14th April 2021
Dan's avatar
Dan

Cora AI is a breeze

5
Great AI in the Natwest Cora system. Understood my queries and resolved them with lightning fast speed. Brilliant! Reviewed on: 14th April 2021
Mr Mjr's avatar
Mr Mjr

Deluxe

5
Moved home and went online to update my address details. As first I was sceptical using the virtual assistant but I was pleasantly surprised by how easy to use and efficient the service is. Reviewed on: 14th April 2021
Ricardo Real's avatar
Ricardo Real

not helpful

1
useless for individual questions, only answers pre-decided questions. Reviewed on: 14th April 2021
cessie 53's avatar
cessie 53

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