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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

If asked I would so raising the number of stars but I do not know of my friends or families situations so I gave a lower score.

5
Having been given the telephone number to call I received much help in a kind and comprehensive fashion. Reviewed on: 14th April 2021

Amazing service

5
Always straight forward and easy, professional, helpful and friendly Reviewed on: 14th April 2021

Cora is fantastic

5
Needed a new pin ordering. Had one in post within 2 minutes Reviewed on: 14th April 2021

Answered my question in seconds

5
I had a question about when my new card would arrive as mine is due to expire and Cora was able to answer this quickly offering options to speed up the conversation. Reviewed on: 14th April 2021

Excellent NatWest Digital Assistant

5
Went onto app to sort out problems with my PIN. A quick dialogue with Digital Assistant and I am sorted. Excellent!!! Reviewed on: 14th April 2021

Easy

5
So easy to use. Answered all my questions Reviewed on: 14th April 2021

Excellent

5
Easy to use. It saved time hanging on the phone. My query was answered straight away. Reviewed on: 14th April 2021

Problem sdorted easily and quickly

5
Ther was no problems getting my query sorted Reviewed on: 14th April 2021

Cora?

4
I was unsure at first but the assistant is helpful and polite x a little bit slow to answer and the answers are generic but I had my issue dealt with quick and easily x Reviewed on: 14th April 2021

Useful/Helpful/Wonderful

5
Quite a change to find a user friendly computer link. Well done NatWest. Reviewed on: 14th April 2021

Review NatWest Group - Cora: Digital assistant now

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