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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick response

5
No long telephone wait. MY Question was answered in less than 30 seconds and I was given lots of useful advice. Reviewed on: 14th April 2021
Mark's avatar
Mark

Speedy Service

5
Direct to the point and fast response, excellent. Reviewed on: 14th April 2021
Howard Parsons's avatar
Howard Parsons

Customer Service

5
I have been with Natwest for over 40 years and the level of service has always been very good Reviewed on: 14th April 2021
Keith Adcock's avatar
Keith Adcock

Great service

5
Very easy to deal with in these very difficult times very helpful and supportive Reviewed on: 14th April 2021
neil white's avatar
neil white

Easy banking

5
I cannot fault the friendly staff. Great and easy to use online banking Reviewed on: 14th April 2021
Chris Dibden's avatar
Chris Dibden

Request for access to a service

5
I received prompt and straightforward instructions, in a friendly manner. Reviewed on: 14th April 2021
J H Wilton's avatar
J H Wilton

Personal details

5
I needed to change my personal details, it literally took me a couple of minutes to log in and change what was required. What a great service which was hassle free. Reviewed on: 14th April 2021
Gav Scott's avatar
Gav Scott

service

5
first class service and will use again Reviewed on: 14th April 2021
Brent Joyce's avatar
Brent Joyce

Amazing bolt on to App

5
Very simple & effective which saves time & hassle Reviewed on: 14th April 2021
TonyC's avatar
TonyC

Easy and Quick

5
The assistant was very easy to access and produced a change in personal details faster than manual entry or a phone call. Reviewed on: 14th April 2021
Alastair Anderson's avatar
Alastair Anderson

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