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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quick online assistant

5
I obtained a quick answer to my question while being offered several options Reviewed on: 14th April 2021

Cora AI is a breeze

5
Great AI in the Natwest Cora system. Understood my queries and resolved them with lightning fast speed. Brilliant! Reviewed on: 14th April 2021

Deluxe

5
Moved home and went online to update my address details. As first I was sceptical using the virtual assistant but I was pleasantly surprised by how easy to use and efficient the service is. Reviewed on: 14th April 2021

not helpful

1
useless for individual questions, only answers pre-decided questions. Reviewed on: 14th April 2021

Quick response

5
No long telephone wait. MY Question was answered in less than 30 seconds and I was given lots of useful advice. Reviewed on: 14th April 2021

Speedy Service

5
Direct to the point and fast response, excellent. Reviewed on: 14th April 2021

Customer Service

5
I have been with Natwest for over 40 years and the level of service has always been very good Reviewed on: 14th April 2021

Great service

5
Very easy to deal with in these very difficult times very helpful and supportive Reviewed on: 14th April 2021

Easy banking

5
I cannot fault the friendly staff. Great and easy to use online banking Reviewed on: 14th April 2021

Request for access to a service

5
I received prompt and straightforward instructions, in a friendly manner. Reviewed on: 14th April 2021

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