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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Personal details

5
I needed to change my personal details, it literally took me a couple of minutes to log in and change what was required. What a great service which was hassle free. Reviewed on: 14th April 2021

service

5
first class service and will use again Reviewed on: 14th April 2021

Amazing bolt on to App

5
Very simple & effective which saves time & hassle Reviewed on: 14th April 2021

Easy and Quick

5
The assistant was very easy to access and produced a change in personal details faster than manual entry or a phone call. Reviewed on: 14th April 2021

It's so quick and if you require further assistance an agent comes on very quickly

5
Most of the answers are there and if they are not you are offered the opportunity to speak to a live agent and the wait time is not very long at all and in these times that is such a bonus. Most of my questions were answered but I needed further help and an agent was on the live chat within a minuite Reviewed on: 14th April 2021

Best bank

5
Support and friendliness of this bank is worth it they understand and talk to you and don’t treat you like a robot you are treated like a human being and and they’re always there for you Reviewed on: 14th April 2021

Professional services

5
Really good experience with the bank speaking about branches and online banking Reviewed on: 14th April 2021

Excellent service

5
Very quick and easy service which i will be using in the futute Reviewed on: 14th April 2021

Cora is so helpful and easy to understand

5
Cora made my query very easy to discuss and instantly within minutes was able to help. I think a lot of other services should be like Cora Reviewed on: 14th April 2021

Natwest

5
Great service fast response I recived all information I needed and all my questions are answered. Reviewed on: 14th April 2021

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