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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

It's so quick and if you require further assistance an agent comes on very quickly

5
Most of the answers are there and if they are not you are offered the opportunity to speak to a live agent and the wait time is not very long at all and in these times that is such a bonus. Most of my questions were answered but I needed further help and an agent was on the live chat within a minuite Reviewed on: 14th April 2021
Shirley Firmager's avatar
Shirley Firmager

Best bank

5
Support and friendliness of this bank is worth it they understand and talk to you and don’t treat you like a robot you are treated like a human being and and they’re always there for you Reviewed on: 14th April 2021
Jen Bell's avatar
Jen Bell

Professional services

5
Really good experience with the bank speaking about branches and online banking Reviewed on: 14th April 2021
Cristian Raiu 's avatar
Cristian Raiu

Excellent service

5
Very quick and easy service which i will be using in the futute Reviewed on: 14th April 2021
Susan Mills's avatar
Susan Mills

Cora is so helpful and easy to understand

5
Cora made my query very easy to discuss and instantly within minutes was able to help. I think a lot of other services should be like Cora Reviewed on: 14th April 2021
jeanette k bates's avatar
jeanette k bates

Natwest

5
Great service fast response I recived all information I needed and all my questions are answered. Reviewed on: 14th April 2021
Welbourn Ewa's avatar
Welbourn Ewa

A actual helpful assistant

5
Easy to use and understand and very knowledgeable Reviewed on: 14th April 2021
Thomas Robinson's avatar
Thomas Robinson

great service

5
fast and easy service any time of day Reviewed on: 14th April 2021
Rich Bradley's avatar
Rich Bradley

coop cora

5
very pleased with this response. Reviewed on: 14th April 2021
joe mc phee's avatar
joe mc phee

Speed and accuracy of the answer

5
Easy to use, very convenient, so much easier than having to call with a question Reviewed on: 13th April 2021
Carole's avatar
Carole

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