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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

A actual helpful assistant

5
Easy to use and understand and very knowledgeable Reviewed on: 14th April 2021

great service

5
fast and easy service any time of day Reviewed on: 14th April 2021

coop cora

5
very pleased with this response. Reviewed on: 14th April 2021

Speed and accuracy of the answer

5
Easy to use, very convenient, so much easier than having to call with a question Reviewed on: 13th April 2021

Hassle free

5
Hassle free, simple use, and has a great app that is always improving. Reviewed on: 13th April 2021

Amazing

5
So quick and easy. Brilliant service! Cannot fault this bank Reviewed on: 13th April 2021

Diligent and efficient

5
Cora assisted me with all the information I needed at a time when I couldn't get to a branch so giving me information hoe I could possibly pay in a cheque was fantastic. Thank you Cora Reviewed on: 13th April 2021

Great customer service

5
Was able to efficently abd effectively deal with my issues Reviewed on: 13th April 2021

Excellent customer service

5
She was friendly and very helpful and provided excellent service Reviewed on: 13th April 2021

Awesome service

5
Love natwest awesome staff and so friendly Reviewed on: 13th April 2021

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