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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Hassle free

5
Hassle free, simple use, and has a great app that is always improving. Reviewed on: 13th April 2021
crsmart83's avatar
crsmart83

Amazing

5
So quick and easy. Brilliant service! Cannot fault this bank Reviewed on: 13th April 2021
jade_elizabethtap@icloud.com's avatar
[email protected]

Diligent and efficient

5
Cora assisted me with all the information I needed at a time when I couldn't get to a branch so giving me information hoe I could possibly pay in a cheque was fantastic. Thank you Cora Reviewed on: 13th April 2021
Mathew Ashton's avatar
Mathew Ashton

Great customer service

5
Was able to efficently abd effectively deal with my issues Reviewed on: 13th April 2021
Carol 's avatar
Carol

Excellent customer service

5
She was friendly and very helpful and provided excellent service Reviewed on: 13th April 2021
Diane Worthington 's avatar
Diane Worthington

Awesome service

5
Love natwest awesome staff and so friendly Reviewed on: 13th April 2021
Darren 's avatar
Darren

Amazing

5
Cora helps with anything and gets back to you straight away and you are not waiting ages for there reply very good. Reviewed on: 13th April 2021
Amanda 's avatar
Amanda

Quick and easy to use

5
Used a few times now, always my first stop Reviewed on: 13th April 2021
Debbie McAllister's avatar
Debbie McAllister

Cora is amazing!

5
Such a quick and efficient process and straight to the point! Reviewed on: 13th April 2021
Amy-Lea's avatar
Amy-Lea

Great costumer service

5
Solve my request very fast .Happy with Natwest bank. Reviewed on: 13th April 2021
Oana's avatar
Oana

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