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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very recommended

5
Easy to use and very straightforward Reviewed on: 13th April 2021
antonywheadon@hotmail.com 's avatar
[email protected]

Amaizing service

5
IT was quick, fast and within few clicks it did what I have asked for! Reviewed on: 13th April 2021
Timea Szilagyi's avatar
Timea Szilagyi

Very helpful and efficient

5
Cora was very knowledgeable and efficient, a great help after I was very concerned about loosing my debit card Reviewed on: 13th April 2021
Kate Pimblett's avatar
Kate Pimblett

Cora is very helpful she puts you at ease when you are stressed

5
Cora is very helpful she puts you at ease Reviewed on: 13th April 2021
Yvonne Mcfarlane's avatar
Yvonne Mcfarlane

Always ready to help

5
Everything I have asked staff have been helpful Reviewed on: 13th April 2021
Marie Cook's avatar
Marie Cook

Quick and helpful response

5
Took seconds to get help from customer service Reviewed on: 13th April 2021
Sergey Georgiev's avatar
Sergey Georgiev

very helpful and professional

5
great I was able to carry out the transaction with cora's help. Reviewed on: 13th April 2021
javed usmani's avatar
javed usmani

Easy to use

5
Very quick response time. Answered my query with direct answers and suggested future action I could take to resolve the matter Reviewed on: 13th April 2021
Sue's avatar
Sue

Nat west is the best

5
Easy access. Sensible and accurate information. Quick response phone time. All queries dealt with with ease , making life less difficult. Great service Reviewed on: 13th April 2021
Rita Atwill's avatar
Rita Atwill

Very efficient

5
Having used this type of service before and gone round in circles, it is actually very easy and straightforward and gives you the right answers. Not at all frustrating which is refreshing. Reviewed on: 13th April 2021
Loraine's avatar
Loraine

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