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NatWest Group - Cora: Digital assistant reviews

Name: Digital assistant
Rating: 3.94 (6063 reviews)

View other NatWest Group - Cora products

3.94

Based on 6,063 reviews, last reviewed 28th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026

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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Great service

Simple to follow, quick and easy . Reviewed on: 13th April 2021

Good bank

Need a question answered and it happened Reviewed on: 13th April 2021

Clear questions, even clearer answers!

Wanted to change my address and it was all done in a few seconds - very efficient! Reviewed on: 13th April 2021

VERY HELPFUL

JUST AN ENQUIRY WHICH WAS MADE VERY EASY BY THE AGENT Reviewed on: 13th April 2021

Prompt and clear

My questions were answered promptly and the answers were clear. Reviewed on: 13th April 2021

effecient and clear

responded quickly and efficiently to my enquiry Reviewed on: 13th April 2021

clear instructions

very quick and easy to follow using explicit and understanable language Reviewed on: 13th April 2021

Speedy service

I had a 2 fold question. Cora answered quickly which enabled successful completion of the transaction . Reviewed on: 13th April 2021

Quick and easy

You never expect an automated chat-bot to be helpful. This one was. Reviewed on: 13th April 2021

great

easy to use and when my enquiry could not be answered by Cora I was immediately passed to a human being who was helpful and able to direct me to where I needed to be Reviewed on: 13th April 2021

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NatWest Group - Cora: Digital assistant reviews

100% decrease in 5 star reviews

67% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review NatWest Group - Cora: Digital assistant now

NatWest Group - Cora Digital assistant reviews (6063)

Great service

Good bank

Clear questions, even clearer answers!

VERY HELPFUL

Prompt and clear

effecient and clear

clear instructions

Speedy service

Quick and easy

great

Review NatWest Group - Cora: Digital assistant now

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