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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Automated support for online banking is not optional

4
My initial experience with Cora back in 2019 was not great, the service has improved. Smoother screen and prompts. Reviewed on: 13th April 2021
Miss P Brown's avatar
Miss P Brown

Great

5
Very efficient and easy to use. Questions answered swiftly. Great service. Reviewed on: 13th April 2021
M Cassidy's avatar
M Cassidy

Useless

1
I wanted an email adress for customer services without the need for an account number/sort code (because I am no longer a customer, but keep reciveing emails about statements. I live outside the UK). Cora was in able to comprehend this simple request and offered me all sorts of other useless options completely impersonal and frankly frustrating. Reviewed on: 13th April 2021
David's avatar
David

great help

5
phone line was mega busy so went on app and asked Cora. thank you Reviewed on: 13th April 2021
Anita Whyman's avatar
Anita Whyman

Perfect to use

5
Easy to use with all the answers are there to pick Reviewed on: 13th April 2021
Gordon Mitchell 's avatar
Gordon Mitchell

Simple to use

5
Quick and easy to use digital assistant Reviewed on: 13th April 2021
nicky.jacques@yahoo.co.uk's avatar
[email protected]

Very help full indeed

5
Very clear messages and under stood Cora very well Reviewed on: 13th April 2021
David williams's avatar
David williams

Extremely easy

5
My worries and reason was sorted in a flash well done Reviewed on: 13th April 2021
D small's avatar
D small

Quick and easy

5
Got answer to my query immediately with out waiting on the phone to someone, in long queues. Reviewed on: 13th April 2021
Jennie Smith's avatar
Jennie Smith

Quick, clear and concise

5
The options given to my initial enquiry were very clear and further answers and choices made the whole process quick and painless. Additional relevant information was presented without my needing to ask which was also useful. Thanks Reviewed on: 13th April 2021
Susan Marilyn Stuart's avatar
Susan Marilyn Stuart

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