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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

clear instructions

5
very quick and easy to follow using explicit and understanable language Reviewed on: 13th April 2021
carlette's avatar
carlette

Speedy service

5
I had a 2 fold question. Cora answered quickly which enabled successful completion of the transaction . Reviewed on: 13th April 2021
bevfarrar@hotmail.com's avatar
[email protected]

Quick and easy

5
You never expect an automated chat-bot to be helpful. This one was. Reviewed on: 13th April 2021
Paul R's avatar
Paul R

great

5
easy to use and when my enquiry could not be answered by Cora I was immediately passed to a human being who was helpful and able to direct me to where I needed to be Reviewed on: 13th April 2021
judith benton's avatar
judith benton

Automated support for online banking is not optional

4
My initial experience with Cora back in 2019 was not great, the service has improved. Smoother screen and prompts. Reviewed on: 13th April 2021
Miss P Brown's avatar
Miss P Brown

Great

5
Very efficient and easy to use. Questions answered swiftly. Great service. Reviewed on: 13th April 2021
M Cassidy's avatar
M Cassidy

Useless

1
I wanted an email adress for customer services without the need for an account number/sort code (because I am no longer a customer, but keep reciveing emails about statements. I live outside the UK). Cora was in able to comprehend this simple request and offered me all sorts of other useless options completely impersonal and frankly frustrating. Reviewed on: 13th April 2021
David's avatar
David

great help

5
phone line was mega busy so went on app and asked Cora. thank you Reviewed on: 13th April 2021
Anita Whyman's avatar
Anita Whyman

Perfect to use

5
Easy to use with all the answers are there to pick Reviewed on: 13th April 2021
Gordon Mitchell 's avatar
Gordon Mitchell

Simple to use

5
Quick and easy to use digital assistant Reviewed on: 13th April 2021
nicky.jacques@yahoo.co.uk's avatar
[email protected]

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