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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Very help full indeed

5
Very clear messages and under stood Cora very well Reviewed on: 13th April 2021
David williams's avatar
David williams

Extremely easy

5
My worries and reason was sorted in a flash well done Reviewed on: 13th April 2021
D small's avatar
D small

Quick and easy

5
Got answer to my query immediately with out waiting on the phone to someone, in long queues. Reviewed on: 13th April 2021
Jennie Smith's avatar
Jennie Smith

Quick, clear and concise

5
The options given to my initial enquiry were very clear and further answers and choices made the whole process quick and painless. Additional relevant information was presented without my needing to ask which was also useful. Thanks Reviewed on: 13th April 2021
Susan Marilyn Stuart's avatar
Susan Marilyn Stuart

Contact number

5
Excellent on-line service and meets 99.9% of problems raised. Reviewed on: 13th April 2021
Janet Vivian's avatar
Janet Vivian

Job well done

5
I have moved and needed to change my address and got it done quickly and efficiently, with no hassle or stress. Reviewed on: 13th April 2021
Elaine's avatar
Elaine

Good customer service via Cora

5
It's troubling times during Covid-19 ad not always possible to get through to speak with an agent, due to high customer service demands, but Cora was able to sort my query out within a short time. No waiting in line on a call, just quick, good service with adequate advice. Reviewed on: 13th April 2021
D P Springer's avatar
D P Springer

Quick and easy to use

5
I love it. I was going to call to the bank and ask some question, but with Cora I got my answer within a minute. Very quick and easy to use. Loved it. Reviewed on: 13th April 2021
Assem Tazabekova's avatar
Assem Tazabekova

Great quick and easy to use service

5
Got the answer I needed in seconds. Would highly recommend. Reviewed on: 13th April 2021
VinylRichie's avatar
VinylRichie

Very helpful and quick to respond was

5
Was answered quickly, thank you Reviewed on: 13th April 2021
Jean 's avatar
Jean

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