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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Contact number

5
Excellent on-line service and meets 99.9% of problems raised. Reviewed on: 13th April 2021
Janet Vivian's avatar
Janet Vivian

Job well done

5
I have moved and needed to change my address and got it done quickly and efficiently, with no hassle or stress. Reviewed on: 13th April 2021
Elaine's avatar
Elaine

Good customer service via Cora

5
It's troubling times during Covid-19 ad not always possible to get through to speak with an agent, due to high customer service demands, but Cora was able to sort my query out within a short time. No waiting in line on a call, just quick, good service with adequate advice. Reviewed on: 13th April 2021
D P Springer's avatar
D P Springer

Quick and easy to use

5
I love it. I was going to call to the bank and ask some question, but with Cora I got my answer within a minute. Very quick and easy to use. Loved it. Reviewed on: 13th April 2021
Assem Tazabekova's avatar
Assem Tazabekova

Great quick and easy to use service

5
Got the answer I needed in seconds. Would highly recommend. Reviewed on: 13th April 2021
VinylRichie's avatar
VinylRichie

Very helpful and quick to respond was

5
Was answered quickly, thank you Reviewed on: 13th April 2021
Jean 's avatar
Jean

Slick & Simple

5
I was able to activate my ISA in under 3 mins - very simple and easy to follow process Reviewed on: 13th April 2021
Kevin M's avatar
Kevin M

Vote for Cora!!!

5
Cora is the most efficient person I know! Reviewed on: 13th April 2021
Greenbeen697@gmail.com's avatar
[email protected]

Easy and fast!

5
Morew often than I'd like, I have trouble with online assistants giving me service. NatWest's digital assistant was very easy and straightforward. I would definetly reccomend. Reviewed on: 13th April 2021
Scott Dyke's avatar
Scott Dyke

prompt answers

5
Very helpful and I'm sure after telephoning the number I was given my problem will be resolved, Reviewed on: 13th April 2021
Bridget Relf's avatar
Bridget Relf

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