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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

ANY HELP IS PRICELESS

5
AS pensioer after a stroke you need all the help you can get even with advice the brain is still like a head filled of wirewool Reviewed on: 13th April 2021
john plumb's avatar
john plumb

to change address sraightforward , quick and easy

5
Easy and quick, no hassle. No more to add, excellent Reviewed on: 13th April 2021
barbara tredwell's avatar
barbara tredwell

so easy to use

5
Cora makes simple tasks even simpler. Being able to do something like change your address online and so quickly really helps take the stress out of a process like moving house! Reviewed on: 13th April 2021
Hannah 's avatar
Hannah

Good advice

5
Quickly responded & gave info that i needed Reviewed on: 13th April 2021
Paul Thorpe's avatar
Paul Thorpe

Fantastic service

5
I was helped in all that I needed Reviewed on: 13th April 2021
jamell@ntlworld.com's avatar
[email protected]

Satisfaction

5
Efficient service. Even a golden oldie can negotiate. Reviewed on: 13th April 2021
Les. Arnott's avatar
Les. Arnott

Easy to communicate

5
Quick & simple process to change my address details Reviewed on: 13th April 2021
Peter M's avatar
Peter M

Best ever digi assistant

5
It’s really simple and quick . Better than staying queue over the phone Reviewed on: 13th April 2021
Kuganeethan 's avatar
Kuganeethan

Excellent Service

5
So quick and easy to use. Really helpful with the information provided and so simple to use. Reviewed on: 13th April 2021
trudij5@googlemail.com's avatar
[email protected]

Simple queries answered

5
If your query is straightforward and on the list Cora is good. For anything a little complex you have to go from online banking Reviewed on: 13th April 2021
Steve Hutchinson's avatar
Steve Hutchinson

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