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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Easy to communicate

5
Quick & simple process to change my address details Reviewed on: 13th April 2021
Peter M's avatar
Peter M

Best ever digi assistant

5
It’s really simple and quick . Better than staying queue over the phone Reviewed on: 13th April 2021
Kuganeethan 's avatar
Kuganeethan

Excellent Service

5
So quick and easy to use. Really helpful with the information provided and so simple to use. Reviewed on: 13th April 2021
trudij5@googlemail.com's avatar
[email protected]

Simple queries answered

5
If your query is straightforward and on the list Cora is good. For anything a little complex you have to go from online banking Reviewed on: 13th April 2021
Steve Hutchinson's avatar
Steve Hutchinson

User friendly new normal banking

5
User friendly even to a person like me. Reviewed on: 13th April 2021
sylviachitepo@yahoo.com's avatar
[email protected]

Excellent

5
I was very happy with the service, it was straightforward and not time consuming at all. Reviewed on: 13th April 2021
Marlene Mclaughlin's avatar
Marlene Mclaughlin

Quick and easy

5
Not done this before but it was easy to understand Reviewed on: 13th April 2021
Gillian Blair's avatar
Gillian Blair

Slick response

5
Very good service -sometimes a bit too fast as it is answering a question while I am still keying it in. Reviewed on: 13th April 2021
Paul mizon 's avatar
Paul mizon

Easy to use and understand

5
This is a wonderful thing cora is soo helpful especially for me as an older person and in this day and age so many of the older generation are terrified of technology. Many thanks for the help from me and the old duff's xx Reviewed on: 13th April 2021
Mark Antony Skellanders's avatar
Mark Antony Skellanders

Quick and easier

5
Quicker, so much easier and less stressful than speaking on the phone, especially as the other person on the phone has no idea they could be talking with someone who has a difficulty. Speaking is hard for some people and Cora for me makes me less anxious. Reviewed on: 13th April 2021
Bev Finch's avatar
Bev Finch

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