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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

User friendly new normal banking

5
User friendly even to a person like me. Reviewed on: 13th April 2021
sylviachitepo@yahoo.com's avatar
[email protected]

Excellent

5
I was very happy with the service, it was straightforward and not time consuming at all. Reviewed on: 13th April 2021
Marlene Mclaughlin's avatar
Marlene Mclaughlin

Quick and easy

5
Not done this before but it was easy to understand Reviewed on: 13th April 2021
Gillian Blair's avatar
Gillian Blair

Slick response

5
Very good service -sometimes a bit too fast as it is answering a question while I am still keying it in. Reviewed on: 13th April 2021
Paul mizon 's avatar
Paul mizon

Easy to use and understand

5
This is a wonderful thing cora is soo helpful especially for me as an older person and in this day and age so many of the older generation are terrified of technology. Many thanks for the help from me and the old duff's xx Reviewed on: 13th April 2021
Mark Antony Skellanders's avatar
Mark Antony Skellanders

Quick and easier

5
Quicker, so much easier and less stressful than speaking on the phone, especially as the other person on the phone has no idea they could be talking with someone who has a difficulty. Speaking is hard for some people and Cora for me makes me less anxious. Reviewed on: 13th April 2021
Bev Finch's avatar
Bev Finch

Technology Friendly Bank

5
Natwest has done well in investing in technology and as a customer, we reap the benefits. Reviewed on: 13th April 2021
Austin Agbo's avatar
Austin Agbo

Great Digital Assistant I have ever seen

5
Such an accurate and well programmed digital assistant I have ever seen. It resolved my query with 100% accuracy within 10 secs. for ex. Address change Reviewed on: 13th April 2021
Deepa Gautam's avatar
Deepa Gautam

Great online help

5
I had blocked my pin code in my card reader over the weekend. I phoned my bank but there was a long wait. The automated message suggested using natwest.com/support and using the live chat. My issue was resolved with Cora. Thank you Nat West. Reviewed on: 13th April 2021
kc37's avatar
kc37

Easy banking

5
Natwest are extremely helpful. They also do finance reviews which is really helpful. Reviewed on: 13th April 2021
Teresa's avatar
Teresa

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