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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Good and Quick

5
telephoning my branch was a waste of time and I was always in a queue. Cora answered in 5 mins Reviewed on: 13th April 2021
martin's avatar
martin

Good service

4
An easy and simple to use banking tool, had a response within a few seconds along with a few additional tips. Reviewed on: 13th April 2021
Christine D'Silva's avatar
Christine D'Silva

on line banking

4
quick and easy for a first timmer Reviewed on: 13th April 2021
Christine Fraser's avatar
Christine Fraser

Simple, easy and be taken care of.

5
I have never had an issue with my bank activity. When I have needed any help understanding or setting up new accounts, down to helping with new machines in store and not to mention the friendly service has made this bank, for me, the best I can and will find. Thankyou Natwest! Reviewed on: 13th April 2021
Alicia2uz's avatar
Alicia2uz

Ease of use

5
Questions answered directly and to the point Reviewed on: 12th April 2021
Abigail Watson's avatar
Abigail Watson

Fund transfer

5
Cora immediately respond to my query. Reviewed on: 12th April 2021
Nely de Guia's avatar
Nely de Guia

Fast helpful service

5
Very quick response, no waiting in line, and no holding on to the phone waiting to be connected. Reviewed on: 12th April 2021
Janice MacDonald's avatar
Janice MacDonald

Helpful

4
Cora is always helpful for simple/basic enquiries. However, when I’ve tried more complex queries unfortunately the options provided were not relevant and we weren’t able to continue... Reviewed on: 12th April 2021
louisemilnersmith@yahoo.co.uk's avatar
[email protected]

great experience

5
Even though Cora didn't understand my questions at first, which was frustrating, but helpful and got to complete what I wanted to complete on my online banking Reviewed on: 12th April 2021
isha Kargbo 's avatar
isha Kargbo

VERY HELPFUL.

5
ANSWERED MY QUESTIONS NICE AND CLEARLY.. Reviewed on: 12th April 2021
Kathleen Morphew's avatar
Kathleen Morphew

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