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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
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Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Technology Friendly Bank

5
Natwest has done well in investing in technology and as a customer, we reap the benefits. Reviewed on: 13th April 2021
Austin Agbo's avatar
Austin Agbo

Great Digital Assistant I have ever seen

5
Such an accurate and well programmed digital assistant I have ever seen. It resolved my query with 100% accuracy within 10 secs. for ex. Address change Reviewed on: 13th April 2021
Deepa Gautam's avatar
Deepa Gautam

Great online help

5
I had blocked my pin code in my card reader over the weekend. I phoned my bank but there was a long wait. The automated message suggested using natwest.com/support and using the live chat. My issue was resolved with Cora. Thank you Nat West. Reviewed on: 13th April 2021
kc37's avatar
kc37

Easy banking

5
Natwest are extremely helpful. They also do finance reviews which is really helpful. Reviewed on: 13th April 2021
Teresa's avatar
Teresa

Good and Quick

5
telephoning my branch was a waste of time and I was always in a queue. Cora answered in 5 mins Reviewed on: 13th April 2021
martin's avatar
martin

Good service

4
An easy and simple to use banking tool, had a response within a few seconds along with a few additional tips. Reviewed on: 13th April 2021
Christine D'Silva's avatar
Christine D'Silva

on line banking

4
quick and easy for a first timmer Reviewed on: 13th April 2021
Christine Fraser's avatar
Christine Fraser

Simple, easy and be taken care of.

5
I have never had an issue with my bank activity. When I have needed any help understanding or setting up new accounts, down to helping with new machines in store and not to mention the friendly service has made this bank, for me, the best I can and will find. Thankyou Natwest! Reviewed on: 13th April 2021
Alicia2uz's avatar
Alicia2uz

Ease of use

5
Questions answered directly and to the point Reviewed on: 12th April 2021
Abigail Watson's avatar
Abigail Watson

Fund transfer

5
Cora immediately respond to my query. Reviewed on: 12th April 2021
Nely de Guia's avatar
Nely de Guia

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