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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

The best human interactive chatbot

5
This is the 4th time I’m using Cora for help and support where my questions were solved in a blink of an eye. Cora has helped me in many ways I couldn’t imagine it would be able to. My perspective about it was very small but now I would gladly recommend it to anyone because it will satisfy you in many ways. Reviewed on: 12th April 2021
Aminio Rokoqica's avatar
Aminio Rokoqica

Efficient, straightforward, easy to select responses

5
It was just easy to change my address, no hassle Reviewed on: 12th April 2021
Lindsay Sykes's avatar
Lindsay Sykes

Cora help on Natwest

5
Simple and Easy in a high tech world Reviewed on: 12th April 2021
Andrew's avatar
Andrew

Great help

5
I was having difficulty with payments coral helped me Reviewed on: 12th April 2021
Pauline Greenaway 's avatar
Pauline Greenaway

Pending transaction

5
Needed advice on a transaction, which came through quickly Reviewed on: 12th April 2021
Sharon drury's avatar
Sharon drury

Gave the answer I needed

5
Shame I could use the details as u kept sending me to vote for u Reviewed on: 12th April 2021
Sharon Wooden's avatar
Sharon Wooden

Clever, quick, helpful.

5
Immediate answer to my query. Understood exactly what I asked Reviewed on: 12th April 2021
loraine cran's avatar
loraine cran

Cora very helpful

5
needed to change address i got it wrong and cora put it right when i declared it was wrong for a machine she did a wonderful job thank you Cora Reviewed on: 12th April 2021
PAULLE MILNER's avatar
PAULLE MILNER

Fantastic Service

5
I have banked with NatWest since I was in university. 11 years on and I’m still happy with the service. Reviewed on: 12th April 2021
Chantelle's avatar
Chantelle

Amazing customer service

5
This was straight to the point very fast response, and I have all the information I need thank you so much! Top service would definitely use again. Reviewed on: 12th April 2021
katie.l.jones.3@gmail.com's avatar
[email protected]

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