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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Fast helpful service

5
Very quick response, no waiting in line, and no holding on to the phone waiting to be connected. Reviewed on: 12th April 2021
Janice MacDonald's avatar
Janice MacDonald

Helpful

4
Cora is always helpful for simple/basic enquiries. However, when I’ve tried more complex queries unfortunately the options provided were not relevant and we weren’t able to continue... Reviewed on: 12th April 2021
louisemilnersmith@yahoo.co.uk's avatar
[email protected]

great experience

5
Even though Cora didn't understand my questions at first, which was frustrating, but helpful and got to complete what I wanted to complete on my online banking Reviewed on: 12th April 2021
isha Kargbo 's avatar
isha Kargbo

VERY HELPFUL.

5
ANSWERED MY QUESTIONS NICE AND CLEARLY.. Reviewed on: 12th April 2021
Kathleen Morphew's avatar
Kathleen Morphew

The best human interactive chatbot

5
This is the 4th time I’m using Cora for help and support where my questions were solved in a blink of an eye. Cora has helped me in many ways I couldn’t imagine it would be able to. My perspective about it was very small but now I would gladly recommend it to anyone because it will satisfy you in many ways. Reviewed on: 12th April 2021
Aminio Rokoqica's avatar
Aminio Rokoqica

Efficient, straightforward, easy to select responses

5
It was just easy to change my address, no hassle Reviewed on: 12th April 2021
Lindsay Sykes's avatar
Lindsay Sykes

Cora help on Natwest

5
Simple and Easy in a high tech world Reviewed on: 12th April 2021
Andrew's avatar
Andrew

Great help

5
I was having difficulty with payments coral helped me Reviewed on: 12th April 2021
Pauline Greenaway 's avatar
Pauline Greenaway

Pending transaction

5
Needed advice on a transaction, which came through quickly Reviewed on: 12th April 2021
Sharon drury's avatar
Sharon drury

Gave the answer I needed

5
Shame I could use the details as u kept sending me to vote for u Reviewed on: 12th April 2021
Sharon Wooden's avatar
Sharon Wooden

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