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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Customer service

5
Logged on to on line banking for advice and was connected to Cora straight away. The reply was swift and my question was answered very satisfactory. Reviewed on: 12th April 2021
Denise Murphy's avatar
Denise Murphy

Fantastic customer service

4
Got straight to the point no hanging around waiting for someone to become free Answered my question and gave my other options so very helpful Reviewed on: 12th April 2021
Pam's avatar
Pam

Although she is digital she has a range of answers for your questions.

5
I needed reassurance that my debit card is on its way. My existing one expires at the end of April. They language used by Cora is helpful knowledgeable and reassuring. Reviewed on: 12th April 2021
Marion Lowe's avatar
Marion Lowe

Change of address.

5
The system was quick and easy with clear and concise instructions. Reviewed on: 12th April 2021
Daniel's avatar
Daniel

Logical response

4
Asked a question about arrival of a replacement debit card, actually got a sensible answer. Some of these autobot conversations have been dire, usually frustrating that I can't get a sensible response. First time I've used Cora, and was impressed Reviewed on: 12th April 2021
Angie 's avatar
Angie

Very efficient service

5
Cora dealt with my query very quickly and affectively. I would like to nominate her for the award Wendy adams Reviewed on: 12th April 2021
Wendy Adams's avatar
Wendy Adams

Efficient and straightforward. Very user friendly.

5
Changing my address was incredibly easy. No lengthy calls or being put on hold when using Cora. Very efficient. Very pleased. Would highly recommend. Reviewed on: 12th April 2021
Victoria Bate's avatar
Victoria Bate

Great service

5
Cora was fast and efficient and helped me instantly with my query in a very professional manner Reviewed on: 12th April 2021
Stacey's avatar
Stacey

Virtually easy to use

5
“Cora” understood my question even though I had a few typos in my query! Reviewed on: 12th April 2021
Jane's avatar
Jane

living in greece a good banking service is very importont

5
makeing online banking easy to understand has made life easyer for me as computers were a mistery to me at my age untill a couple of years ogo so thanks natwest Reviewed on: 12th April 2021
gary rawlings's avatar
gary rawlings

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