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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Clever, quick, helpful.

5
Immediate answer to my query. Understood exactly what I asked Reviewed on: 12th April 2021
loraine cran's avatar
loraine cran

Cora very helpful

5
needed to change address i got it wrong and cora put it right when i declared it was wrong for a machine she did a wonderful job thank you Cora Reviewed on: 12th April 2021
PAULLE MILNER's avatar
PAULLE MILNER

Fantastic Service

5
I have banked with NatWest since I was in university. 11 years on and I’m still happy with the service. Reviewed on: 12th April 2021
Chantelle's avatar
Chantelle

Amazing customer service

5
This was straight to the point very fast response, and I have all the information I need thank you so much! Top service would definitely use again. Reviewed on: 12th April 2021
katie.l.jones.3@gmail.com's avatar
[email protected]

Customer service

5
Logged on to on line banking for advice and was connected to Cora straight away. The reply was swift and my question was answered very satisfactory. Reviewed on: 12th April 2021
Denise Murphy's avatar
Denise Murphy

Fantastic customer service

4
Got straight to the point no hanging around waiting for someone to become free Answered my question and gave my other options so very helpful Reviewed on: 12th April 2021
Pam's avatar
Pam

Although she is digital she has a range of answers for your questions.

5
I needed reassurance that my debit card is on its way. My existing one expires at the end of April. They language used by Cora is helpful knowledgeable and reassuring. Reviewed on: 12th April 2021
Marion Lowe's avatar
Marion Lowe

Change of address.

5
The system was quick and easy with clear and concise instructions. Reviewed on: 12th April 2021
Daniel's avatar
Daniel

Logical response

4
Asked a question about arrival of a replacement debit card, actually got a sensible answer. Some of these autobot conversations have been dire, usually frustrating that I can't get a sensible response. First time I've used Cora, and was impressed Reviewed on: 12th April 2021
Angie 's avatar
Angie

Very efficient service

5
Cora dealt with my query very quickly and affectively. I would like to nominate her for the award Wendy adams Reviewed on: 12th April 2021
Wendy Adams's avatar
Wendy Adams

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