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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 26th Mar 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
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1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026
Reginald Caligari's avatar
Reginald Caligari
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NatWest Group - Cora Digital Assistant reviews (6058)

Very efficient service

5
Cora dealt with my query very quickly and affectively. I would like to nominate her for the award Wendy adams Reviewed on: 12th April 2021
Wendy Adams's avatar
Wendy Adams

Efficient and straightforward. Very user friendly.

5
Changing my address was incredibly easy. No lengthy calls or being put on hold when using Cora. Very efficient. Very pleased. Would highly recommend. Reviewed on: 12th April 2021
Victoria Bate's avatar
Victoria Bate

Great service

5
Cora was fast and efficient and helped me instantly with my query in a very professional manner Reviewed on: 12th April 2021
Stacey's avatar
Stacey

Virtually easy to use

5
“Cora” understood my question even though I had a few typos in my query! Reviewed on: 12th April 2021
Jane's avatar
Jane

living in greece a good banking service is very importont

5
makeing online banking easy to understand has made life easyer for me as computers were a mistery to me at my age untill a couple of years ogo so thanks natwest Reviewed on: 12th April 2021
gary rawlings's avatar
gary rawlings

Very poor service

1
I have asked Cora for help setting up a "companion" account, it can't understand my requirement and keeps asking me what type of new account I want. I sorted it all out with local branch - who were superb. Now waiting for new cash point card etc - asked Cora for an update - again - trying to "sell" me a new account type. I can't get around the "sell" new account bit - and desperately need to get new account working for a disabled Sister, hence my huge frustration. I have now decided that I will set up new account with a different bank - been with NatWest for 40 years - just can't get a reply to my query. Previously used Cora - very good for very basic enquiries - anything a bit more complex and I get into a circular conversation about what type of new account I want. Very frustrated and disappointed Reviewed on: 12th April 2021
Steve J's avatar
Steve J

Absolutely useless

1
I had the misfortune of trying to use this stupid Cora system . Whoever developed it or thought it was a good idea needs sacking . It's no use what's so ever . You're lucky if I stay a NatWest customer going on this silly idea Reviewed on: 12th April 2021
Mike Andrew's avatar
Mike Andrew

So very easy leaves me with time to do other things than hang around on the phone

5
Very easy and extremely quick It’s a no brainier Reviewed on: 12th April 2021
Elizabeth sangster's avatar
Elizabeth sangster

Very hellful

5
I was pleased and a little surprised at the quick and clear response I received with regards to my query. Very impressed Reviewed on: 12th April 2021
Carol Acres's avatar
Carol Acres

Super Efficient

5
Such an intuitive system, swift and professional, uncluttered and easy to navigate. Great! Reviewed on: 12th April 2021
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