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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Very poor service

1
I have asked Cora for help setting up a "companion" account, it can't understand my requirement and keeps asking me what type of new account I want. I sorted it all out with local branch - who were superb. Now waiting for new cash point card etc - asked Cora for an update - again - trying to "sell" me a new account type. I can't get around the "sell" new account bit - and desperately need to get new account working for a disabled Sister, hence my huge frustration. I have now decided that I will set up new account with a different bank - been with NatWest for 40 years - just can't get a reply to my query. Previously used Cora - very good for very basic enquiries - anything a bit more complex and I get into a circular conversation about what type of new account I want. Very frustrated and disappointed Reviewed on: 12th April 2021
Steve J's avatar
Steve J

Absolutely useless

1
I had the misfortune of trying to use this stupid Cora system . Whoever developed it or thought it was a good idea needs sacking . It's no use what's so ever . You're lucky if I stay a NatWest customer going on this silly idea Reviewed on: 12th April 2021
Mike Andrew's avatar
Mike Andrew

So very easy leaves me with time to do other things than hang around on the phone

5
Very easy and extremely quick It’s a no brainier Reviewed on: 12th April 2021
Elizabeth sangster's avatar
Elizabeth sangster

Very hellful

5
I was pleased and a little surprised at the quick and clear response I received with regards to my query. Very impressed Reviewed on: 12th April 2021
Carol Acres's avatar
Carol Acres

Super Efficient

5
Such an intuitive system, swift and professional, uncluttered and easy to navigate. Great! Reviewed on: 12th April 2021
ollyjames@hotmail.com's avatar
[email protected]

Quick and easy

5
Question Answered quickly and simply. God transaction Reviewed on: 12th April 2021
Mel's avatar
Mel

Card reader

4
Had trouble with trying to pay a bill. Sadly card reader wouldn't work correctly. This was sorted by Cora. Excellent Reviewed on: 12th April 2021
Stephen Crowley's avatar
Stephen Crowley

Cora is absolutely useless

1
The so called digital assistant Cora is useless, it can only state blinding obvious things. It is also very annoying the way it keeps popping up and refreshing the screen when I am trying to do something. I would like to disable or remove it completely. Reviewed on: 12th April 2021
David Boettcher's avatar
David Boettcher

Couldn't be easier...

5
I recently moved house and have been putting off contacting the bank to change my address details. In the event Cora made it one of the most simple things I have done whilst moving house. Reviewed on: 12th April 2021
Miranda's avatar
Miranda

quick and simple

4
Using cora was so quick and simple and makes it so much easier to do these little banking jobs. Reviewed on: 12th April 2021
Tara Davies's avatar
Tara Davies

Review NatWest Group - Cora: Digital assistant now

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