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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent service

5
Speedy and excellent clarity Helpful instructions Reviewed on: 12th April 2021

Simple & Easy

5
Very straightforward to us and easy Reviewed on: 12th April 2021

Extremely helpful

5
Resolve issues as soon as they can Reviewed on: 12th April 2021

A good experience. Covered what I wanted.

5
It was quick and to the point and covered Everything. Reviewed on: 12th April 2021

Banking genuinely made easy

5
I have been a Natwest customer coming up to 10 years and each year they have been good to me. Very helpful, from student through to adult hood. Lets not forget great benefits too ;) Reviewed on: 12th April 2021

Excellent service

5
Easy and simple to use, swift response and did everything that I needed to sort out. Reviewed on: 12th April 2021

Efficient and fast response

5
All the info needed and fast response to my questions. Reviewed on: 12th April 2021

easy to follow

5
clear and logical steps ......................... Reviewed on: 12th April 2021

Found it easy

5
Found it easy to follow instructions Reviewed on: 12th April 2021

ONLINE BANKING

3
I FIND THIS REVIEW TIME WASTING_IHAVEN'T ALOT OF IT TO SPARE Reviewed on: 12th April 2021

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