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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,058 reviews, last reviewed 26th Mar 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026
Reginald Caligari's avatar
Reginald Caligari

About this product

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NatWest Group - Cora Digital Assistant reviews (6058)

Great efficient service

5
Very easy, secure and time saving Reviewed on: 12th April 2021

This bank has gotten worse over the last few yesrs

1
Wouldn’t trust a single thing this bank says, they are terrible Reviewed on: 12th April 2021

Amazing AI

5
Very intuitive and works very quickly. Updated my address in seconds! Reviewed on: 12th April 2021

Answered my question no problem

5
Easy And straight forwards , no problem what so ever Reviewed on: 12th April 2021

Extremely helpful

5
I used this service as I couldn't get through in the telephone. Instructions were clear and concise, all the information I needed was given, some without me having to ask further questions. Reviewed on: 12th April 2021

Easy understandable replies

5
It’s nice to have plain English response, understandable for even the less tech savvy customer. Reviewed on: 12th April 2021

changing address

5
fast, clear, to the point service. Issue solved within 5 minutes. Reviewed on: 12th April 2021

change of address

5
Completed online through Cora. Very fast and efficient service. I would recommend it. Reviewed on: 12th April 2021

User friendly esp. for someone like me who is not technology savvy.

5
Very quick response and satisfying. Reviewed on: 12th April 2021

Highly recommend.

4
Good customer service. Staff are very nice. Reviewed on: 12th April 2021

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