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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Efficient and fast response

5
All the info needed and fast response to my questions. Reviewed on: 12th April 2021

easy to follow

5
clear and logical steps ......................... Reviewed on: 12th April 2021

Found it easy

5
Found it easy to follow instructions Reviewed on: 12th April 2021

ONLINE BANKING

3
I FIND THIS REVIEW TIME WASTING_IHAVEN'T ALOT OF IT TO SPARE Reviewed on: 12th April 2021

Brilliant services

5
There fraud team are the best I have seen they even stopped money going out of my account and phoned also ,brilliant services Reviewed on: 12th April 2021

Account closure

5
Extremely simple step by step process, it only took a few mins to get the process underway Reviewed on: 12th April 2021

Quick response

5
Contacted to find out about a replacement debit card. Cora answered my questions almost before I'd finished typing them! Reviewed on: 12th April 2021

best

5
Natwest is the best bank I've ever used Reviewed on: 12th April 2021

Quick and efficient with positive results

5
Really easy way to get needs met, questions answered and problems resolved Reviewed on: 12th April 2021

Great efficient service

5
Very easy, secure and time saving Reviewed on: 12th April 2021

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