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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy understandable replies

5
It’s nice to have plain English response, understandable for even the less tech savvy customer. Reviewed on: 12th April 2021

changing address

5
fast, clear, to the point service. Issue solved within 5 minutes. Reviewed on: 12th April 2021

change of address

5
Completed online through Cora. Very fast and efficient service. I would recommend it. Reviewed on: 12th April 2021

User friendly esp. for someone like me who is not technology savvy.

5
Very quick response and satisfying. Reviewed on: 12th April 2021

Highly recommend.

4
Good customer service. Staff are very nice. Reviewed on: 12th April 2021

Good very quick

4
She was good and able to solve my problem straight away Reviewed on: 12th April 2021

The digital assistance provided specific and rapid resolution to my needs

5
Very good experience - saved a lot of time waiting to speak with a human Reviewed on: 12th April 2021

Caring Cora gets me an answer

5
Cora may be a robot but she was obviously programmed by a human to anticipate my question. I got the answer I wanted. Reviewed on: 12th April 2021

Excellent service

5
Get the answer to your question immediately or guidance on where to get the answers Reviewed on: 12th April 2021

Straightforward and intuitive

5
Easy - does everything I needed it to do Reviewed on: 12th April 2021

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