NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Good very quick

She was good and able to solve my problem straight away Reviewed on: 12th April 2021

The digital assistance provided specific and rapid resolution to my needs

Very good experience - saved a lot of time waiting to speak with a human Reviewed on: 12th April 2021

Caring Cora gets me an answer

Cora may be a robot but she was obviously programmed by a human to anticipate my question. I got the answer I wanted. Reviewed on: 12th April 2021

Excellent service

Get the answer to your question immediately or guidance on where to get the answers Reviewed on: 12th April 2021

Straightforward and intuitive

Easy - does everything I needed it to do Reviewed on: 12th April 2021

Very good service

Quick reply and stopped me from worrying. Reviewed on: 12th April 2021

Excellent service

Very efficient service and very fast Reviewed on: 12th April 2021

quick and clear answers from Cora save time and hassle

It's much easier than using a phone service would have been. I thought my replacement debit card was late being sent out to me but instead, I was reassured that I'm a month early expecting it. :) Reviewed on: 12th April 2021