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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

This bank has gotten worse over the last few yesrs

1
Wouldn’t trust a single thing this bank says, they are terrible Reviewed on: 12th April 2021

Amazing AI

5
Very intuitive and works very quickly. Updated my address in seconds! Reviewed on: 12th April 2021

Answered my question no problem

5
Easy And straight forwards , no problem what so ever Reviewed on: 12th April 2021

Extremely helpful

5
I used this service as I couldn't get through in the telephone. Instructions were clear and concise, all the information I needed was given, some without me having to ask further questions. Reviewed on: 12th April 2021

Easy understandable replies

5
It’s nice to have plain English response, understandable for even the less tech savvy customer. Reviewed on: 12th April 2021

changing address

5
fast, clear, to the point service. Issue solved within 5 minutes. Reviewed on: 12th April 2021

change of address

5
Completed online through Cora. Very fast and efficient service. I would recommend it. Reviewed on: 12th April 2021

User friendly esp. for someone like me who is not technology savvy.

5
Very quick response and satisfying. Reviewed on: 12th April 2021

Highly recommend.

4
Good customer service. Staff are very nice. Reviewed on: 12th April 2021

Good very quick

4
She was good and able to solve my problem straight away Reviewed on: 12th April 2021

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