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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very good service

5
Quick reply and stopped me from worrying. Reviewed on: 12th April 2021
Sharon S's avatar
Sharon S

Excellent service

5
Very efficient service and very fast Reviewed on: 12th April 2021
Julie's avatar
Julie

quick and clear answers from Cora save time and hassle

5
It's much easier than using a phone service would have been. I thought my replacement debit card was late being sent out to me but instead, I was reassured that I'm a month early expecting it. :) Reviewed on: 12th April 2021
Annerose Weiler's avatar
Annerose Weiler

Good advice

5
Worked well, and helped me with my problem of logging into my account. Reviewed on: 12th April 2021
Angus Litster's avatar
Angus Litster

Cora gets the job done!

5
she gets the job done, she’s quick efficient and probably a valued member of the NatWest Team Reviewed on: 12th April 2021
Kim berry's avatar
Kim berry

Online banking assistant automated answers

4
Answers came very quickly and were precise. Reviewed on: 12th April 2021
Clive's avatar
Clive

Best Banking experience

5
I have been shielding for over a year and would have been unable to pay my bills or get cash if I didn’t have online banking. Anything I’ve been unsure of or needed to do, I was able to find out through questions online. Excellent service. Reviewed on: 12th April 2021
Kay's avatar
Kay

Isa reactivation

5
Very straightforward and easy to do Reviewed on: 12th April 2021
Donald Fraser's avatar
Donald Fraser

Good banking service

5
Easy to use and very helpful very good way to use rather than waiting in a queue on the phone Reviewed on: 12th April 2021
Primrose44's avatar
Primrose44

Very fast and easy to understand

5
Very fast and easy to understand Reviewed on: 12th April 2021
Robyn's avatar
Robyn

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