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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

The digital assistance provided specific and rapid resolution to my needs

5
Very good experience - saved a lot of time waiting to speak with a human Reviewed on: 12th April 2021

Caring Cora gets me an answer

5
Cora may be a robot but she was obviously programmed by a human to anticipate my question. I got the answer I wanted. Reviewed on: 12th April 2021

Excellent service

5
Get the answer to your question immediately or guidance on where to get the answers Reviewed on: 12th April 2021

Straightforward and intuitive

5
Easy - does everything I needed it to do Reviewed on: 12th April 2021

Very good service

5
Quick reply and stopped me from worrying. Reviewed on: 12th April 2021

Excellent service

5
Very efficient service and very fast Reviewed on: 12th April 2021

quick and clear answers from Cora save time and hassle

5
It's much easier than using a phone service would have been. I thought my replacement debit card was late being sent out to me but instead, I was reassured that I'm a month early expecting it. :) Reviewed on: 12th April 2021

Good advice

5
Worked well, and helped me with my problem of logging into my account. Reviewed on: 12th April 2021

Cora gets the job done!

5
she gets the job done, she’s quick efficient and probably a valued member of the NatWest Team Reviewed on: 12th April 2021

Online banking assistant automated answers

4
Answers came very quickly and were precise. Reviewed on: 12th April 2021

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