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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Best Banking experience

5
I have been shielding for over a year and would have been unable to pay my bills or get cash if I didn’t have online banking. Anything I’ve been unsure of or needed to do, I was able to find out through questions online. Excellent service. Reviewed on: 12th April 2021

Isa reactivation

5
Very straightforward and easy to do Reviewed on: 12th April 2021

Good banking service

5
Easy to use and very helpful very good way to use rather than waiting in a queue on the phone Reviewed on: 12th April 2021

Very fast and easy to understand

5
Very fast and easy to understand Reviewed on: 12th April 2021

Answered my query quickly and satisfactorily

5
Easy to use online Cora. Would use it again. Reviewed on: 12th April 2021

Fast and helpful

5
Always give good advice and seem to know straight away what you need Reviewed on: 12th April 2021

Great service

5
Very quick and very helpful thank you natwest I can always rely on you Reviewed on: 12th April 2021

Excellent Service

5
Very fast and reassuring reply, a pleasure to deal with. Reviewed on: 12th April 2021

It was a simple process and easy to follow the prompts

5
As above. Easy to follow the prompts. It was a novel experience Reviewed on: 12th April 2021

it is very quick and gives helpful responses

5
I had a query and messaged natwest on its messaging space, Cora was quick in response and very helpful Reviewed on: 12th April 2021

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