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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Answered my query quickly and satisfactorily

5
Easy to use online Cora. Would use it again. Reviewed on: 12th April 2021
Catherine 's avatar
Catherine

Fast and helpful

5
Always give good advice and seem to know straight away what you need Reviewed on: 12th April 2021
Mrs Janet e cooper 's avatar
Mrs Janet e cooper

Great service

5
Very quick and very helpful thank you natwest I can always rely on you Reviewed on: 12th April 2021
Cathryn smyth's avatar
Cathryn smyth

Excellent Service

5
Very fast and reassuring reply, a pleasure to deal with. Reviewed on: 12th April 2021
dbolwen@gmail.com's avatar
[email protected]

It was a simple process and easy to follow the prompts

5
As above. Easy to follow the prompts. It was a novel experience Reviewed on: 12th April 2021
Jasmine Henderson's avatar
Jasmine Henderson

it is very quick and gives helpful responses

5
I had a query and messaged natwest on its messaging space, Cora was quick in response and very helpful Reviewed on: 12th April 2021
Brittany Baer's avatar
Brittany Baer

It could not have been any easier, brilliant

5
I found it very easy ,in fact easier than b4 when I had to call the helpline,wait ,explain ,then listen for instructions,it is a really easy way to communicate.thank you. Reviewed on: 12th April 2021
Andy whibley's avatar
Andy whibley

British bank award

5
Good and I am happy to reactive Reviewed on: 12th April 2021
Cecilia udu's avatar
Cecilia udu

Cora digital assistant

5
Cora very quickly detailed how to complete the task I was looking for. Reviewed on: 12th April 2021
Tom Kempson's avatar
Tom Kempson

Isually understanding communication

5
Excellent all around Very good answering my questions Reviewed on: 12th April 2021
Yogeshdogra's avatar
Yogeshdogra

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