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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Recommend

5
Very helpful and very knowledgeable Reviewed on: 11th April 2021
Leanne heaton's avatar
Leanne heaton

Cora is amazing

5
The digital assistant who can help with 90% of your banking and direct you further if it can’t assist to an advisor. Reviewed on: 11th April 2021
Alexandru Tecar's avatar
Alexandru Tecar

Helpful amazing

5
Put my mind at rest late at night thank you Reviewed on: 11th April 2021
Anita's avatar
Anita

Cora was very helpful

5
I found Cora efficient and easy to use Reviewed on: 11th April 2021
Adrian Lister's avatar
Adrian Lister

A time saver

5
It was very easy to use and saved lots of time calling or waiting for an agent to be free on an online chat Reviewed on: 11th April 2021
EAmaya's avatar
EAmaya

my name is Cora, or Negan

4
Don't even know where they are. It wasn't till the last chat, after a lot homework.; when I felt I got somewhere. Reviewed on: 11th April 2021
Norman Wright's avatar
Norman Wright

clear precise instructions

5
straight forward simple precise instructions Reviewed on: 11th April 2021
Michael Webster's avatar
Michael Webster

Great service, fast, clear and to the point

5
I wanted to update my home address, it was a clear, smooth and fast to do with Cora (Natwest group) Reviewed on: 11th April 2021
Abdul Ashanta's avatar
Abdul Ashanta

Nicholas Bevan

5
they was really helpful and helped me to change my Address Reviewed on: 11th April 2021
Nicholas Bevan's avatar
Nicholas Bevan

Quick and clear

5
Resolved my query very quickly and clearly explained the solution to my problem. Reviewed on: 11th April 2021
Eleanor's avatar
Eleanor

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