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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

It could not have been any easier, brilliant

5
I found it very easy ,in fact easier than b4 when I had to call the helpline,wait ,explain ,then listen for instructions,it is a really easy way to communicate.thank you. Reviewed on: 12th April 2021

British bank award

5
Good and I am happy to reactive Reviewed on: 12th April 2021

Cora digital assistant

5
Cora very quickly detailed how to complete the task I was looking for. Reviewed on: 12th April 2021

Isually understanding communication

5
Excellent all around Very good answering my questions Reviewed on: 12th April 2021

Recommend

5
Very helpful and very knowledgeable Reviewed on: 11th April 2021

Cora is amazing

5
The digital assistant who can help with 90% of your banking and direct you further if it can’t assist to an advisor. Reviewed on: 11th April 2021

Helpful amazing

5
Put my mind at rest late at night thank you Reviewed on: 11th April 2021

Cora was very helpful

5
I found Cora efficient and easy to use Reviewed on: 11th April 2021

A time saver

5
It was very easy to use and saved lots of time calling or waiting for an agent to be free on an online chat Reviewed on: 11th April 2021

my name is Cora, or Negan

4
Don't even know where they are. It wasn't till the last chat, after a lot homework.; when I felt I got somewhere. Reviewed on: 11th April 2021

Review NatWest Group - Cora: Digital assistant now

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