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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

clear precise instructions

5
straight forward simple precise instructions Reviewed on: 11th April 2021

Great service, fast, clear and to the point

5
I wanted to update my home address, it was a clear, smooth and fast to do with Cora (Natwest group) Reviewed on: 11th April 2021

Nicholas Bevan

5
they was really helpful and helped me to change my Address Reviewed on: 11th April 2021

Quick and clear

5
Resolved my query very quickly and clearly explained the solution to my problem. Reviewed on: 11th April 2021

Inquiring about a pending withdrawal from account

5
Nice clear instructions didn’t feel like I was talking to robot Reviewed on: 11th April 2021

it was easy to follow

5
good because i don't normally download statements Reviewed on: 11th April 2021

Speedy and relevant

5
Alerted by Cora to activity on my card. Sound advice and clear reassurance Reviewed on: 11th April 2021

Efficient and Innovative

5
It resolved my queries very promptly, precisely and innovatively Reviewed on: 11th April 2021

Excellent Service

5
Very easy to use. Quick response. Reviewed on: 11th April 2021

Quick and efficient service

5
Changed address quickly and with no fuss. Reviewed on: 11th April 2021

Review NatWest Group - Cora: Digital assistant now

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