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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Inquiring about a pending withdrawal from account

5
Nice clear instructions didn’t feel like I was talking to robot Reviewed on: 11th April 2021
Momma bear's avatar
Momma bear

it was easy to follow

5
good because i don't normally download statements Reviewed on: 11th April 2021
JAMES HUNTER SMITH's avatar
JAMES HUNTER SMITH

Speedy and relevant

5
Alerted by Cora to activity on my card. Sound advice and clear reassurance Reviewed on: 11th April 2021
Doc's avatar
Doc

Efficient and Innovative

5
It resolved my queries very promptly, precisely and innovatively Reviewed on: 11th April 2021
Oluyinka Adenmosun's avatar
Oluyinka Adenmosun

Excellent Service

5
Very easy to use. Quick response. Reviewed on: 11th April 2021
Helena Pringle's avatar
Helena Pringle

Quick and efficient service

5
Changed address quickly and with no fuss. Reviewed on: 11th April 2021
Kathy Taylor's avatar
Kathy Taylor

Excellent service

5
Always receive excellent service, both online and in Branch. The online assistant is excellent, but there is always the option of ringing and speaking to an adviser. Having used both methods, I can say they are both excellent. Reviewed on: 11th April 2021
Margaret Ball's avatar
Margaret Ball

So easy

5
I was getting worried about not having a new card but Cora put my mind at rest Reviewed on: 11th April 2021
Sandra Fletcher's avatar
Sandra Fletcher

Great Help

5
It was easy to change my address and was very easy to use. Saved me calling someone and being put on hold for hours before being assisted. Helped me to be independent. Well done Cora! Reviewed on: 11th April 2021
angelmuketu@gmail.com's avatar
[email protected]

NATWEST great bank to use.

5
I have been a Natwest customer for over 34 years and they have helped me through good and bad times. Customer service is great and the switching of accounts from personal account to mortgage account and then back was great and the advisors I spoke to were very profeesional and helpful Reviewed on: 11th April 2021
Mr Steve Hazell's avatar
Mr Steve Hazell

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