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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Always there to help

5
At least it can explain everything with out being on hold for hours Reviewed on: 11th April 2021
Clair davies 's avatar
Clair davies

Cora reassured me I'm doing it right !

5
Dosent feel like a digital assistant, language used makes it feel like a human and pretty much always gets me on the right track within a few minutes. Can be quite daunting doing new things online, so handy to be able to double check with cora Reviewed on: 11th April 2021
Natalie Pettersen's avatar
Natalie Pettersen

Quick efficient answer

5
Very helpful and quick response. Nice and polite. Reviewed on: 11th April 2021
Linda Beedham's avatar
Linda Beedham

Quick, accurate and easy to use

5
Wasn't sure how to order a new cheque book but found the answer staraightaway. Reviewed on: 11th April 2021
Ron Smith's avatar
Ron Smith

Easy to understand.

5
I’m not computer literate but was easy to understand. And waiting for me to answer. Plus was helpful and answered my query which saved me a phone call and stress Reviewed on: 11th April 2021
Maxy's avatar
Maxy

GREAT DIRECT ANSWERS

5
Easy direct answers that can be achieved immediately. Fantastic !! ! Reviewed on: 11th April 2021
Joe Jeavons's avatar
Joe Jeavons

Have always been helpful when I have been trying to sort banking details

5
Have always been helpful and pleasent and have generally managed to sort out the problem Reviewed on: 11th April 2021
Helen Butler's avatar
Helen Butler

Reactivating ISA

5
Very quick and extremely helpful. Thank you Reviewed on: 11th April 2021
Mark Gamon's avatar
Mark Gamon

Good servie

4
Great service, useful interface constant options Reviewed on: 11th April 2021
Kwaku Awuku-Asabre's avatar
Kwaku Awuku-Asabre

Easy

5
Cora did it all for me I only had to read a statement and press the yes button could not have been eraser Reviewed on: 11th April 2021
Tony Bell's avatar
Tony Bell

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