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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent service

5
Always receive excellent service, both online and in Branch. The online assistant is excellent, but there is always the option of ringing and speaking to an adviser. Having used both methods, I can say they are both excellent. Reviewed on: 11th April 2021
Margaret Ball's avatar
Margaret Ball

So easy

5
I was getting worried about not having a new card but Cora put my mind at rest Reviewed on: 11th April 2021
Sandra Fletcher's avatar
Sandra Fletcher

Great Help

5
It was easy to change my address and was very easy to use. Saved me calling someone and being put on hold for hours before being assisted. Helped me to be independent. Well done Cora! Reviewed on: 11th April 2021
angelmuketu@gmail.com's avatar
[email protected]

NATWEST great bank to use.

5
I have been a Natwest customer for over 34 years and they have helped me through good and bad times. Customer service is great and the switching of accounts from personal account to mortgage account and then back was great and the advisors I spoke to were very profeesional and helpful Reviewed on: 11th April 2021
Mr Steve Hazell's avatar
Mr Steve Hazell

Always there to help

5
At least it can explain everything with out being on hold for hours Reviewed on: 11th April 2021
Clair davies 's avatar
Clair davies

Cora reassured me I'm doing it right !

5
Dosent feel like a digital assistant, language used makes it feel like a human and pretty much always gets me on the right track within a few minutes. Can be quite daunting doing new things online, so handy to be able to double check with cora Reviewed on: 11th April 2021
Natalie Pettersen's avatar
Natalie Pettersen

Quick efficient answer

5
Very helpful and quick response. Nice and polite. Reviewed on: 11th April 2021
Linda Beedham's avatar
Linda Beedham

Quick, accurate and easy to use

5
Wasn't sure how to order a new cheque book but found the answer staraightaway. Reviewed on: 11th April 2021
Ron Smith's avatar
Ron Smith

Easy to understand.

5
I’m not computer literate but was easy to understand. And waiting for me to answer. Plus was helpful and answered my query which saved me a phone call and stress Reviewed on: 11th April 2021
Maxy's avatar
Maxy

GREAT DIRECT ANSWERS

5
Easy direct answers that can be achieved immediately. Fantastic !! ! Reviewed on: 11th April 2021
Joe Jeavons's avatar
Joe Jeavons

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