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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Have always been helpful when I have been trying to sort banking details

5
Have always been helpful and pleasent and have generally managed to sort out the problem Reviewed on: 11th April 2021

Reactivating ISA

5
Very quick and extremely helpful. Thank you Reviewed on: 11th April 2021

Good servie

4
Great service, useful interface constant options Reviewed on: 11th April 2021

Easy

5
Cora did it all for me I only had to read a statement and press the yes button could not have been eraser Reviewed on: 11th April 2021

Excellent and efficient service.

5
I had a query regarding my Direct Debit. The automated answering service appeared and answered my question straight away. Thank you. Reviewed on: 11th April 2021

Perfect service

5
Answered question straight away, quick easy process Reviewed on: 11th April 2021

Bank card query

5
The response was quick and helpful to me Reviewed on: 11th April 2021

quick efficient service

5
easy to use and quick service saved a trip to town! Reviewed on: 11th April 2021

Like a real person

5
Cora is so intuitive that it's easy to forget she's not a real person. Reviewed on: 11th April 2021

Informative and useful

5
Was a great help I would use again Reviewed on: 11th April 2021

Review NatWest Group - Cora: Digital assistant now

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