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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Super fast help

5
Immediate response to my query and an answer within seconds. Reviewed on: 10th April 2021
Samantha Davis's avatar
Samantha Davis

rapid response to my question

5
I was not expecting any help in navigating to tax cert, just ages of searching. with Cora's help it took minutes Reviewed on: 10th April 2021
Roger's avatar
Roger

Great system

5
Super easy to use and got my issue sorted Reviewed on: 10th April 2021
Mark Brailsford's avatar
Mark Brailsford

Excellent service

5
Questions answered quickly and fully Reviewed on: 10th April 2021
Sian's avatar
Sian

great service

5
Cora was ace and really straight forward Reviewed on: 10th April 2021
patrick's avatar
patrick

Brilliant service

5
Query answered quickly using very easy to understand instructions such an amazing service Reviewed on: 10th April 2021
JulesT's avatar
JulesT

Speedy response that sorted out the problem

5
Needed help to cancel a recurring payment. I received speedy, effective advice. Reviewed on: 10th April 2021
Robert Genower's avatar
Robert Genower

Super quick and efficient

5
Query resolved in under 90 seconds Reviewed on: 10th April 2021
Jenna's avatar
Jenna

Very helpful

5
Unlike other digital assistants I have used so informative and useful Reviewed on: 10th April 2021
Aaron's avatar
Aaron

Helping hand

5
Think Cora is a great help to older people like myself who cannot always remember things; especially as we are instructed never to write passwords etc down. Reviewed on: 10th April 2021
Bri's avatar
Bri

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