NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

great service

Cora was ace and really straight forward Reviewed on: 10th April 2021

Brilliant service

Query answered quickly using very easy to understand instructions such an amazing service Reviewed on: 10th April 2021

Speedy response that sorted out the problem

Needed help to cancel a recurring payment. I received speedy, effective advice. Reviewed on: 10th April 2021

Super quick and efficient

Query resolved in under 90 seconds Reviewed on: 10th April 2021

Very helpful

Unlike other digital assistants I have used so informative and useful Reviewed on: 10th April 2021

Helping hand

Think Cora is a great help to older people like myself who cannot always remember things; especially as we are instructed never to write passwords etc down. Reviewed on: 10th April 2021