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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

It was simple to follow and answered my question

5
My experience was that my question was answered straightaway and the instructions were simple to follow Reviewed on: 11th April 2021

Fast and easy

5
Very helpful member of your staff made my request very easy Reviewed on: 10th April 2021

Very helpful and good service

5
I get very quick reply and I am happy with the service Reviewed on: 10th April 2021

Quick and efficient service

4
Was able to solve a simple problem with 5 mins. Reviewed on: 10th April 2021

Super fast help

5
Immediate response to my query and an answer within seconds. Reviewed on: 10th April 2021

rapid response to my question

5
I was not expecting any help in navigating to tax cert, just ages of searching. with Cora's help it took minutes Reviewed on: 10th April 2021

Great system

5
Super easy to use and got my issue sorted Reviewed on: 10th April 2021

Excellent service

5
Questions answered quickly and fully Reviewed on: 10th April 2021

great service

5
Cora was ace and really straight forward Reviewed on: 10th April 2021

Brilliant service

5
Query answered quickly using very easy to understand instructions such an amazing service Reviewed on: 10th April 2021

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