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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Speedy response that sorted out the problem

5
Needed help to cancel a recurring payment. I received speedy, effective advice. Reviewed on: 10th April 2021

Super quick and efficient

5
Query resolved in under 90 seconds Reviewed on: 10th April 2021

Very helpful

5
Unlike other digital assistants I have used so informative and useful Reviewed on: 10th April 2021

Helping hand

5
Think Cora is a great help to older people like myself who cannot always remember things; especially as we are instructed never to write passwords etc down. Reviewed on: 10th April 2021

Quick

5
Quick response to question asked Reviewed on: 10th April 2021

Change of address

5
Incredibly easy and quick to do. Just look under Your Details and keep pressing Yes/No buttons. Reviewed on: 10th April 2021

Solved my problem

5
I had a debit on my account that I did not recognize Reviewed on: 10th April 2021

Easy to use

5
Yes and no questions straight to the point and was able to solve my problem straight away. Reviewed on: 10th April 2021

Really helpful

5
really helped me sort it all putt Reviewed on: 10th April 2021

Easy and quick access to online chat

5
Very quick and easy way to communicate with a digital assistant ! :) Reviewed on: 10th April 2021

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