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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick

5
Quick response to question asked Reviewed on: 10th April 2021
Justine Donnalley's avatar
Justine Donnalley

Change of address

5
Incredibly easy and quick to do. Just look under Your Details and keep pressing Yes/No buttons. Reviewed on: 10th April 2021
Karima Basse's avatar
Karima Basse

Solved my problem

5
I had a debit on my account that I did not recognize Reviewed on: 10th April 2021
Keith Gibbs's avatar
Keith Gibbs

Easy to use

5
Yes and no questions straight to the point and was able to solve my problem straight away. Reviewed on: 10th April 2021
Charl's avatar
Charl

Really helpful

5
really helped me sort it all putt Reviewed on: 10th April 2021
Sandra bishop's avatar
Sandra bishop

Easy and quick access to online chat

5
Very quick and easy way to communicate with a digital assistant ! :) Reviewed on: 10th April 2021
Gabriela's avatar
Gabriela

Satisfied

5
Cora answered the questions that I asked Reviewed on: 10th April 2021
Maura Frith 's avatar
Maura Frith

Fast and easy

5
Very good customer service, easy and active Reviewed on: 10th April 2021
Muge's avatar
Muge

Cora

3
On this occasion Cora managed to help with my query but to be a perfect assistant, she would need a lot more information to be inputted Reviewed on: 10th April 2021
Bron's avatar
Bron

Bad banking service

1
I’ve been a subject to victimisation for my ethnicity on telephone banking services. I was treated unfairly and hanged up by mr Callum from faster payment team, when asked to speak to a senior staff to resolve my queries in regards to frozen funds when making a transfer to my relatives account. Mr Callum was being difficult, asking me to obtain a bank statement of the person I’m paying the funds to, that really unusual practices. And then mr Callum would not accept that I’ve passed all security questions for access to my account and deemed that I go into the branch to prove my identity, unusual. This whole irrelevant excuses started when I clearly consented to proceed to transfer my funds to my relatives account but mr Callum kept referring I’m falling a victim to fraud and it’s the reason why he won’t transfer my funds into my relatives account unless I go into the branch with my relatives bank statement to show I’m sending funds into legitimate person. This is really bad practice and then i called back again to lodge a complaint and the customer service member read the notes in my account and cleared all security questions, but won’t lodge my complaint because he believes I need to provide proof of legitimacy and clearly I’ve had to provide all necessary documentation to be an account holder in the first place. The just won’t comply that I’m going place a complaint and kept making excuses let alone completing my transaction queries. I been hanged up on again and I feel this would not happen if my ethnicity was any different, I felt victimised by both the customer service members because they kept referring unusual practices for an excuse. Really disappointed with the customer service and the banking practices. I’m going to let my Facebook and tik tok friends know about the treatment I’ve received from NatWest Bank. Reviewed on: 10th April 2021
P ahmed's avatar
P ahmed

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