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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Satisfied

5
Cora answered the questions that I asked Reviewed on: 10th April 2021
Maura Frith 's avatar
Maura Frith

Fast and easy

5
Very good customer service, easy and active Reviewed on: 10th April 2021
Muge's avatar
Muge

Cora

3
On this occasion Cora managed to help with my query but to be a perfect assistant, she would need a lot more information to be inputted Reviewed on: 10th April 2021
Bron's avatar
Bron

Bad banking service

1
I’ve been a subject to victimisation for my ethnicity on telephone banking services. I was treated unfairly and hanged up by mr Callum from faster payment team, when asked to speak to a senior staff to resolve my queries in regards to frozen funds when making a transfer to my relatives account. Mr Callum was being difficult, asking me to obtain a bank statement of the person I’m paying the funds to, that really unusual practices. And then mr Callum would not accept that I’ve passed all security questions for access to my account and deemed that I go into the branch to prove my identity, unusual. This whole irrelevant excuses started when I clearly consented to proceed to transfer my funds to my relatives account but mr Callum kept referring I’m falling a victim to fraud and it’s the reason why he won’t transfer my funds into my relatives account unless I go into the branch with my relatives bank statement to show I’m sending funds into legitimate person. This is really bad practice and then i called back again to lodge a complaint and the customer service member read the notes in my account and cleared all security questions, but won’t lodge my complaint because he believes I need to provide proof of legitimacy and clearly I’ve had to provide all necessary documentation to be an account holder in the first place. The just won’t comply that I’m going place a complaint and kept making excuses let alone completing my transaction queries. I been hanged up on again and I feel this would not happen if my ethnicity was any different, I felt victimised by both the customer service members because they kept referring unusual practices for an excuse. Really disappointed with the customer service and the banking practices. I’m going to let my Facebook and tik tok friends know about the treatment I’ve received from NatWest Bank. Reviewed on: 10th April 2021
P ahmed's avatar
P ahmed

Quickest effective bot experience

4
Most bot experiences have been frustrating and circular, this time is my first effective and quick one. Reviewed on: 10th April 2021
C M Woodhams's avatar
C M Woodhams

A courteous, prompt, non-patronising, helpful response.

5
I was a little anxious about using my new card reader, but after Cora realising my apprehension and guiding me easily through the process, it went very smoothly and the steps were easy to follow. Reviewed on: 10th April 2021
Moira Thornburrow's avatar
Moira Thornburrow

Helpful AI

5
It's precise and quick. It asks minimal targeted questions. Helps in speedy resolution Reviewed on: 10th April 2021
Seshadri Dhanakoti's avatar
Seshadri Dhanakoti

Good experience!!

4
Very satisfying. Does what it says on the tin!! Reviewed on: 10th April 2021
Judith Smith's avatar
Judith Smith

easy efficient

5
so easy to use ask question , thorough answer Reviewed on: 10th April 2021
john's avatar
john

Professional and fast online support service

5
I was delighted with the ease and speed at which I was able to make changes to my account using the Natwest Digital Service Cora. I was able to do this in the comfort and safety of my own home with no queues and it was straightforward and I was guided through step-by-step. i would highly recommend Natwest Bank who i have been with for 35 years and their Digital Service Assistant Cora who makes my online banking so much easier than trying to visit a branch. Thank you. Reviewed on: 10th April 2021
Dawn Celia Allen's avatar
Dawn Celia Allen

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