NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

easy efficient

so easy to use ask question , thorough answer Reviewed on: 10th April 2021

Professional and fast online support service

I was delighted with the ease and speed at which I was able to make changes to my account using the Natwest Digital Service Cora. I was able to do this in the comfort and safety of my own home with no queues and it was straightforward and I was guided through step-by-step. i would highly recommend Natwest Bank who i have been with for 35 years and their Digital Service Assistant Cora who makes my online banking so much easier than trying to visit a branch. Thank you. Reviewed on: 10th April 2021

Good service

my question was answered quickly Reviewed on: 10th April 2021

Brilliant Cora!

Easy to follow and understand. I am 70 yrs old and usually have to ask my Son Andrew, to help me, or do it for me! But he is working abroad, so I have to" have a go" by myself, Wish me luck Cora, and help me NOT to make a fool of myself !! Reviewed on: 10th April 2021

Easy to understand with such help from cora.

I am old so need a little more care and Cora supplies that need I am old and slow but not stupid Reviewed on: 10th April 2021

Easy to follow guidance

I found the process simple to follow and very fast. Although a simple task it allowed me to complete at my convenience Reviewed on: 10th April 2021

Excellent Bank with Excellent Service

I have used this bank for over 20 years and whenever I have needed help they have been there. Their app is very easy to use and I couldn’t be without it Reviewed on: 10th April 2021