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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quickest effective bot experience

4
Most bot experiences have been frustrating and circular, this time is my first effective and quick one. Reviewed on: 10th April 2021
C M Woodhams's avatar
C M Woodhams

A courteous, prompt, non-patronising, helpful response.

5
I was a little anxious about using my new card reader, but after Cora realising my apprehension and guiding me easily through the process, it went very smoothly and the steps were easy to follow. Reviewed on: 10th April 2021
Moira Thornburrow's avatar
Moira Thornburrow

Helpful AI

5
It's precise and quick. It asks minimal targeted questions. Helps in speedy resolution Reviewed on: 10th April 2021
Seshadri Dhanakoti's avatar
Seshadri Dhanakoti

Good experience!!

4
Very satisfying. Does what it says on the tin!! Reviewed on: 10th April 2021
Judith Smith's avatar
Judith Smith

easy efficient

5
so easy to use ask question , thorough answer Reviewed on: 10th April 2021
john's avatar
john

Professional and fast online support service

5
I was delighted with the ease and speed at which I was able to make changes to my account using the Natwest Digital Service Cora. I was able to do this in the comfort and safety of my own home with no queues and it was straightforward and I was guided through step-by-step. i would highly recommend Natwest Bank who i have been with for 35 years and their Digital Service Assistant Cora who makes my online banking so much easier than trying to visit a branch. Thank you. Reviewed on: 10th April 2021
Dawn Celia Allen's avatar
Dawn Celia Allen

Good service

5
my question was answered quickly Reviewed on: 10th April 2021
Bob Goold's avatar
Bob Goold

Brilliant Cora!

5
Easy to follow and understand. I am 70 yrs old and usually have to ask my Son Andrew, to help me, or do it for me! But he is working abroad, so I have to" have a go" by myself, Wish me luck Cora, and help me NOT to make a fool of myself !! Reviewed on: 10th April 2021
Carole's avatar
Carole

Easy to understand with such help from cora.

5
I am old so need a little more care and Cora supplies that need I am old and slow but not stupid Reviewed on: 10th April 2021
Carol's avatar
Carol

Easy to follow guidance

5
I found the process simple to follow and very fast. Although a simple task it allowed me to complete at my convenience Reviewed on: 10th April 2021
Kris Czarnecki's avatar
Kris Czarnecki

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