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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent Bank with Excellent Service

5
I have used this bank for over 20 years and whenever I have needed help they have been there. Their app is very easy to use and I couldn’t be without it Reviewed on: 10th April 2021
Jayne Evans's avatar
Jayne Evans

Quick response, and easy to read guidance

5
Easy to understand guidance. Able to scroll up or down if necessary, as guidance remained in full to end. Reviewed on: 10th April 2021
S A Leach's avatar
S A Leach

Problem solving

5
The ease of this application was second to non, answered all my questions that I had. Reviewed on: 10th April 2021
davidjamescronin@gmail.com's avatar
[email protected]

Simply the best

5
Very easy to understand and having options to choose what I want ! Reviewed on: 10th April 2021
Mariana Si Claudiu's avatar
Mariana Si Claudiu

The Best Bank For Anyone

5
Anyone could use this from birth to death! Reviewed on: 10th April 2021
Oliver Tapping's avatar
Oliver Tapping

easy peasy!

5
Just so easy! I put off changing my information for months during lockdown as I couldn't go into the bank to talk to anyone. I feel silly now as it couldn't have been easier! Thank you for always surprising me Natwest. Reviewed on: 10th April 2021
Cerys's avatar
Cerys

Easy and Smart!

5
Nobody enjoys wasting time while looking after finances. The NatWest app is incredibly user friendly with immediate responses to queries any time of day by sms digital assistant Cora. Great features in setting budgets to painlessly keep your finances healthy. Simple to use and colourful too! Reviewed on: 10th April 2021
Jo99's avatar
Jo99

Great Banking service

5
I have been with NatWest for over 50 years, superb service and recommended. Reviewed on: 10th April 2021
John Sanders's avatar
John Sanders

Unbelievable quick with my query

5
Problem solved in one minute. Great addition to my on line banking. Reviewed on: 10th April 2021
John Suddards 's avatar
John Suddards

Great chatbot!

5
The Natwest digital assistant was able to sort my queries quickly and easily. Reviewed on: 10th April 2021
Sarah Mcl's avatar
Sarah Mcl

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