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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,059 reviews, last reviewed 30th Mar 2026
100% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T

About this product

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NatWest Group - Cora Digital Assistant reviews (6059)

The Best Bank For Anyone

5
Anyone could use this from birth to death! Reviewed on: 10th April 2021

easy peasy!

5
Just so easy! I put off changing my information for months during lockdown as I couldn't go into the bank to talk to anyone. I feel silly now as it couldn't have been easier! Thank you for always surprising me Natwest. Reviewed on: 10th April 2021

Easy and Smart!

5
Nobody enjoys wasting time while looking after finances. The NatWest app is incredibly user friendly with immediate responses to queries any time of day by sms digital assistant Cora. Great features in setting budgets to painlessly keep your finances healthy. Simple to use and colourful too! Reviewed on: 10th April 2021

Great Banking service

5
I have been with NatWest for over 50 years, superb service and recommended. Reviewed on: 10th April 2021

Unbelievable quick with my query

5
Problem solved in one minute. Great addition to my on line banking. Reviewed on: 10th April 2021

Great chatbot!

5
The Natwest digital assistant was able to sort my queries quickly and easily. Reviewed on: 10th April 2021

Very good service

5
Quick and painless help, much easier that waiting on a phone line! Reviewed on: 10th April 2021

Great experience

5
Answered my question promptly and no fuss Reviewed on: 10th April 2021

Use of online resources

5
Natwest has a secure and very easily used online system in place. 'Cora' is a quick option for rapid response to questions. ideal as phone queues are never a good option. Reviewed on: 10th April 2021

Quick

5
No waiting for phones to be answered. Quick and efficient. Reviewed on: 10th April 2021

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