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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Easy and Smart!

5
Nobody enjoys wasting time while looking after finances. The NatWest app is incredibly user friendly with immediate responses to queries any time of day by sms digital assistant Cora. Great features in setting budgets to painlessly keep your finances healthy. Simple to use and colourful too! Reviewed on: 10th April 2021

Great Banking service

5
I have been with NatWest for over 50 years, superb service and recommended. Reviewed on: 10th April 2021

Unbelievable quick with my query

5
Problem solved in one minute. Great addition to my on line banking. Reviewed on: 10th April 2021

Great chatbot!

5
The Natwest digital assistant was able to sort my queries quickly and easily. Reviewed on: 10th April 2021

Very good service

5
Quick and painless help, much easier that waiting on a phone line! Reviewed on: 10th April 2021

Great experience

5
Answered my question promptly and no fuss Reviewed on: 10th April 2021

Use of online resources

5
Natwest has a secure and very easily used online system in place. 'Cora' is a quick option for rapid response to questions. ideal as phone queues are never a good option. Reviewed on: 10th April 2021

Quick

5
No waiting for phones to be answered. Quick and efficient. Reviewed on: 10th April 2021

Quick response app

5
Easy to use and quick to explain issues Reviewed on: 10th April 2021

Quick and easy

5
Took couple minutes to answer my question without me having to wait on phone Reviewed on: 10th April 2021

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