NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

Quick response app

Easy to use and quick to explain issues Reviewed on: 10th April 2021

Quick and easy

Took couple minutes to answer my question without me having to wait on phone Reviewed on: 10th April 2021

Peace of mind

Worried about my new card but cora put me at ease with the answers Reviewed on: 10th April 2021

Cora is very helpful

When ever I’ve had an online account problem Cora has always been there Reviewed on: 10th April 2021

Mark blackwood

Great service...it was a big help and it explained things easy to understand. Reviewed on: 10th April 2021

Payments nit authorised

Quickly sorted out my problem to stop cancelled funds leaving my account Reviewed on: 10th April 2021

Customer help

Needed to do something change details was done without any hiccups Reviewed on: 10th April 2021

Very helpful

When it comes to money matters it is very easy to panic because I was worried about how I received a new card and if scammers would get to my information. So used the online banking chat knowing it would be secure and my question was answered within seconds. It was brilliant Reviewed on: 10th April 2021