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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very good service

5
Quick and painless help, much easier that waiting on a phone line! Reviewed on: 10th April 2021

Great experience

5
Answered my question promptly and no fuss Reviewed on: 10th April 2021

Use of online resources

5
Natwest has a secure and very easily used online system in place. 'Cora' is a quick option for rapid response to questions. ideal as phone queues are never a good option. Reviewed on: 10th April 2021

Quick

5
No waiting for phones to be answered. Quick and efficient. Reviewed on: 10th April 2021

Quick response app

5
Easy to use and quick to explain issues Reviewed on: 10th April 2021

Quick and easy

5
Took couple minutes to answer my question without me having to wait on phone Reviewed on: 10th April 2021

Peace of mind

5
Worried about my new card but cora put me at ease with the answers Reviewed on: 10th April 2021

Cora is very helpful

5
When ever I’ve had an online account problem Cora has always been there Reviewed on: 10th April 2021

Mark blackwood

5
Great service...it was a big help and it explained things easy to understand. Reviewed on: 10th April 2021

Payments nit authorised

5
Quickly sorted out my problem to stop cancelled funds leaving my account Reviewed on: 10th April 2021

Review NatWest Group - Cora: Digital assistant now

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