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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Customer help

4
Needed to do something change details was done without any hiccups Reviewed on: 10th April 2021
Carmen 's avatar
Carmen

Very helpful

5
When it comes to money matters it is very easy to panic because I was worried about how I received a new card and if scammers would get to my information. So used the online banking chat knowing it would be secure and my question was answered within seconds. It was brilliant Reviewed on: 10th April 2021
Jo Godfrey's avatar
Jo Godfrey

Quick review

5
Very good very quick and good information Reviewed on: 10th April 2021
Paul Williams 's avatar
Paul Williams

The best I know

5
Quick answer for any queries friendly brunches and precise Reviewed on: 10th April 2021
ecathline@gmail.com's avatar
[email protected]

Speedy response

5
A quick and helpful response saving me from having to wait ages on the phone to be connected to a member of staff. I will definitely use this means of communicating in future. Well done NatWest. Reviewed on: 10th April 2021
Christine W's avatar
Christine W

Great service

5
The reply was quick and helpful all my questions answered immediately. Very professional person and very knowledgeable. Reviewed on: 10th April 2021
Susan Wood's avatar
Susan Wood

Awesome

5
Replied to my message instantly, and solved my issues straightaway. Very impressed! Reviewed on: 10th April 2021
Lloyd's avatar
Lloyd

Excellent service for over 35 years

5
Excellent service for over 35 years Reviewed on: 10th April 2021
Jane Innes's avatar
Jane Innes

Efficient and helpful

5
Queries are answered quickly and advice is vey helpful Reviewed on: 10th April 2021
angie.williams1@hotmail.co.uk's avatar
[email protected]

Super quick and easy!

5
Finally a digital assistant that is actually helpful. Would definitely use this service in the future Reviewed on: 10th April 2021
annabelle_newton@yahoo.co.uk's avatar
[email protected]

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