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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,059 reviews, last reviewed 30th Mar 2026
100% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T
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NatWest Group - Cora Digital Assistant reviews (6059)

Speedy response

5
A quick and helpful response saving me from having to wait ages on the phone to be connected to a member of staff. I will definitely use this means of communicating in future. Well done NatWest. Reviewed on: 10th April 2021
Christine W's avatar
Christine W

Great service

5
The reply was quick and helpful all my questions answered immediately. Very professional person and very knowledgeable. Reviewed on: 10th April 2021
Susan Wood's avatar
Susan Wood

Awesome

5
Replied to my message instantly, and solved my issues straightaway. Very impressed! Reviewed on: 10th April 2021
Lloyd's avatar
Lloyd

Excellent service for over 35 years

5
Excellent service for over 35 years Reviewed on: 10th April 2021
Jane Innes's avatar
Jane Innes

Efficient and helpful

5
Queries are answered quickly and advice is vey helpful Reviewed on: 10th April 2021
angie.williams1@hotmail.co.uk's avatar
[email protected]

Super quick and easy!

5
Finally a digital assistant that is actually helpful. Would definitely use this service in the future Reviewed on: 10th April 2021
annabelle_newton@yahoo.co.uk's avatar
[email protected]

Responsive

4
Needed to advise card not replaced yet. Cora answered my query Reviewed on: 10th April 2021
Celia Williams 's avatar
Celia Williams

Information supplied quickly

5
By using the app I obtained the information I requested in a timely manner. This was a much easier and less stressful experience than trying to obtain the information by phone and avoided having to wait in a lengthy queue. Reviewed on: 10th April 2021
Phil's avatar
Phil

No complications, responsive and personable for a robot

5
I find this service helpful and easy to use. It’s good to get a response outside of working hours. Better than waiting on the end of a phone for hours. Reviewed on: 10th April 2021
Kaye's avatar
Kaye

Simple

5
Straightforward and easy to use Reviewed on: 10th April 2021
Trefor Jones's avatar
Trefor Jones

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