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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Peace of mind

5
Worried about my new card but cora put me at ease with the answers Reviewed on: 10th April 2021
Raymond Brannan's avatar
Raymond Brannan

Cora is very helpful

5
When ever I’ve had an online account problem Cora has always been there Reviewed on: 10th April 2021
Paul Allen's avatar
Paul Allen

Mark blackwood

5
Great service...it was a big help and it explained things easy to understand. Reviewed on: 10th April 2021
Mark Blackwood's avatar
Mark Blackwood

Payments nit authorised

5
Quickly sorted out my problem to stop cancelled funds leaving my account Reviewed on: 10th April 2021
Caroline king's avatar
Caroline king

Customer help

4
Needed to do something change details was done without any hiccups Reviewed on: 10th April 2021
Carmen 's avatar
Carmen

Very helpful

5
When it comes to money matters it is very easy to panic because I was worried about how I received a new card and if scammers would get to my information. So used the online banking chat knowing it would be secure and my question was answered within seconds. It was brilliant Reviewed on: 10th April 2021
Jo Godfrey's avatar
Jo Godfrey

Quick review

5
Very good very quick and good information Reviewed on: 10th April 2021
Paul Williams 's avatar
Paul Williams

The best I know

5
Quick answer for any queries friendly brunches and precise Reviewed on: 10th April 2021
ecathline@gmail.com's avatar
[email protected]

Speedy response

5
A quick and helpful response saving me from having to wait ages on the phone to be connected to a member of staff. I will definitely use this means of communicating in future. Well done NatWest. Reviewed on: 10th April 2021
Christine W's avatar
Christine W

Great service

5
The reply was quick and helpful all my questions answered immediately. Very professional person and very knowledgeable. Reviewed on: 10th April 2021
Susan Wood's avatar
Susan Wood

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