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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Responsive

4
Needed to advise card not replaced yet. Cora answered my query Reviewed on: 10th April 2021
Celia Williams 's avatar
Celia Williams

Information supplied quickly

5
By using the app I obtained the information I requested in a timely manner. This was a much easier and less stressful experience than trying to obtain the information by phone and avoided having to wait in a lengthy queue. Reviewed on: 10th April 2021
Phil's avatar
Phil

No complications, responsive and personable for a robot

5
I find this service helpful and easy to use. It’s good to get a response outside of working hours. Better than waiting on the end of a phone for hours. Reviewed on: 10th April 2021
Kaye's avatar
Kaye

Simple

5
Straightforward and easy to use Reviewed on: 10th April 2021
Trefor Jones's avatar
Trefor Jones

Very quick and smart

5
It was almost as good as chatting with a person. Reviewed on: 10th April 2021
Nicole's avatar
Nicole

Lack of staff ,shocking

2
I feel I must write this review as every time I go to this branch I dread it,, I don’t. Know who wrote the good reviews I would like to know what day they go on so I could go on the same day ,but whenever I go the. Service is shocking ,,, I play a game while I’m waiting to be served called spot the staff I will say the staff are pleasant enough but seem in no rush I always have to queue ages to get served the ,the staff seem in no rush to serve. ,, where’s the staff never mind them working from home get some in the branch to Serve I only go once a month luckily ,to pay a bill and always dread going ,, And that’s enough however I once went to the Northfield branch what difference plenty of staff brill, bromsgrove could learn a thing from them and I once went in and there were staff from another branch there helping out as lack of staff they brill can we have them back Sort it out please ,,when I queue other customers agree with me I wouldn’t recommend this branch Reviewed on: 10th April 2021
mr lake's avatar
mr lake

Quick change of address

5
Cora has been really helpful. It took me no longer than 90 seconds to change my address . Brilliant service Reviewed on: 10th April 2021
Cosmin Gherman's avatar
Cosmin Gherman

Easy excellent and fast service

5
Really quick very understandable and accurate Reviewed on: 10th April 2021
Lynn Watkin's avatar
Lynn Watkin

Easy Peasy ....

5
So simple to use and answered my enquiry instantly ... Well done. Reviewed on: 10th April 2021
Paul J Harrison's avatar
Paul J Harrison

Easy to use

5
The instructions were simple and direct, understood instruction and responses were relevant Reviewed on: 10th April 2021
David Tuckwood's avatar
David Tuckwood

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