NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

Cora service was immediate

The pre formatted options were relevant to my query Reviewed on: 10th April 2021

So quick!

Cora understood my query straight away! I said my debit card was about to expire this month and thought I should of received a new one by now. Cora explained it expires at the end of the month which gives me plenty of time and I should receive my card a week before the end of this month. Saved a phone call, time and effort. Thanks Cora Reviewed on: 10th April 2021

Cora answers

It was explained well and easy to follow.. Reviewed on: 10th April 2021

Brilliant so quick and easy

A bit wary to start with but so easy and quick would not hesitate to used again if I had any other queries Reviewed on: 10th April 2021

Excellent service

Quick response to my question. Problem solved without a tedious telephone call pressings so many option to get through to an assistant. Amazing service, well done Nat West. Reviewed on: 10th April 2021

Bank Transfer Query

Moving House and I had a large transaction to be made to my solicitor- thought it would take some time to arrange - which I didn’t have - contacted Cora to ask the question and within minutes was presented with a few options to resolve the situation and it won’t take days - only hours - great reassurance from My Bank Reviewed on: 10th April 2021

Please surprise

I was quite dubious when discovering I was not speaking to a person. However, Cora answered my question quickly and was very polite. If you didn’t know it was digital you may not notice. Reviewed on: 10th April 2021

Instant accurate response

I needed to ask a simple question, but didn’t want to have to ring a call centre. Cora responded instantly, and gave me a selection of options. After choosing the correct one, she was able to answer my question quickly! Reviewed on: 10th April 2021

Works well

In app msg system. Feels intuitive and is secure. Knows to hand you on to a customer service person too who responds quickly. Reviewed on: 10th April 2021