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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Quick change of address

5
Cora has been really helpful. It took me no longer than 90 seconds to change my address . Brilliant service Reviewed on: 10th April 2021
Cosmin Gherman's avatar
Cosmin Gherman

Easy excellent and fast service

5
Really quick very understandable and accurate Reviewed on: 10th April 2021
Lynn Watkin's avatar
Lynn Watkin

Easy Peasy ....

5
So simple to use and answered my enquiry instantly ... Well done. Reviewed on: 10th April 2021
Paul J Harrison's avatar
Paul J Harrison

Easy to use

5
The instructions were simple and direct, understood instruction and responses were relevant Reviewed on: 10th April 2021
David Tuckwood's avatar
David Tuckwood

Quick and easy

5
So much easier and quicker than phoning! Reviewed on: 10th April 2021
Emma 's avatar
Emma

Helpful and reassuring

5
Once you summit your question it answers straight away and it gives you options making it very easy to use . Reviewed on: 10th April 2021
Lorna 's avatar
Lorna

AI that actually answers your query!

5
What is often frustrating about these types of ‘assistants’ is that no matter what you type they never actually correctly identify what your query is about and then proceed to ask poorly worded questions to try to refine your query but never end up at the right place and then cut you off without getting you the info you need, which is very frustrating. Cora did not do this. It correctly identified the broad topic of my query and asked useful, multiple choice questions that refined it to a point where I got the answer I needed. And it only took a few questions to get there. It then also provided me with a bunch of extra information that was helpful and covered any other concerns I potentially had. Definitely one of my best experiences with a virtual customer service assistant. Reviewed on: 10th April 2021
CBrown's avatar
CBrown

Excellent prompt attention

5
Easy to use even for older customers Reviewed on: 10th April 2021
Carol Cotton's avatar
Carol Cotton

Cora service was immediate

5
The pre formatted options were relevant to my query Reviewed on: 10th April 2021
Julie Bose's avatar
Julie Bose

So quick!

5
Cora understood my query straight away! I said my debit card was about to expire this month and thought I should of received a new one by now. Cora explained it expires at the end of the month which gives me plenty of time and I should receive my card a week before the end of this month. Saved a phone call, time and effort. Thanks Cora Reviewed on: 10th April 2021
karen.swan1975@hotmail.co.uk's avatar
[email protected]

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