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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy

5
So much easier and quicker than phoning! Reviewed on: 10th April 2021
Emma 's avatar
Emma

Helpful and reassuring

5
Once you summit your question it answers straight away and it gives you options making it very easy to use . Reviewed on: 10th April 2021
Lorna 's avatar
Lorna

AI that actually answers your query!

5
What is often frustrating about these types of ‘assistants’ is that no matter what you type they never actually correctly identify what your query is about and then proceed to ask poorly worded questions to try to refine your query but never end up at the right place and then cut you off without getting you the info you need, which is very frustrating. Cora did not do this. It correctly identified the broad topic of my query and asked useful, multiple choice questions that refined it to a point where I got the answer I needed. And it only took a few questions to get there. It then also provided me with a bunch of extra information that was helpful and covered any other concerns I potentially had. Definitely one of my best experiences with a virtual customer service assistant. Reviewed on: 10th April 2021
CBrown's avatar
CBrown

Excellent prompt attention

5
Easy to use even for older customers Reviewed on: 10th April 2021
Carol Cotton's avatar
Carol Cotton

Cora service was immediate

5
The pre formatted options were relevant to my query Reviewed on: 10th April 2021
Julie Bose's avatar
Julie Bose

So quick!

5
Cora understood my query straight away! I said my debit card was about to expire this month and thought I should of received a new one by now. Cora explained it expires at the end of the month which gives me plenty of time and I should receive my card a week before the end of this month. Saved a phone call, time and effort. Thanks Cora Reviewed on: 10th April 2021
karen.swan1975@hotmail.co.uk's avatar
[email protected]

Cora answers

5
It was explained well and easy to follow.. Reviewed on: 10th April 2021
marionhosey@hotmail.co.uk's avatar
[email protected]

Brilliant so quick and easy

5
A bit wary to start with but so easy and quick would not hesitate to used again if I had any other queries Reviewed on: 10th April 2021
Mandy Lenham's avatar
Mandy Lenham

Excellent service

5
Quick response to my question. Problem solved without a tedious telephone call pressings so many option to get through to an assistant. Amazing service, well done Nat West. Reviewed on: 10th April 2021
Lynn's avatar
Lynn

Bank Transfer Query

5
Moving House and I had a large transaction to be made to my solicitor- thought it would take some time to arrange - which I didn’t have - contacted Cora to ask the question and within minutes was presented with a few options to resolve the situation and it won’t take days - only hours - great reassurance from My Bank Reviewed on: 10th April 2021
Marion Robinson's avatar
Marion Robinson

Review NatWest Group - Cora: Digital assistant now

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