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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Please surprise

5
I was quite dubious when discovering I was not speaking to a person. However, Cora answered my question quickly and was very polite. If you didn’t know it was digital you may not notice. Reviewed on: 10th April 2021
Lucie's avatar
Lucie

Instant accurate response

5
I needed to ask a simple question, but didn’t want to have to ring a call centre. Cora responded instantly, and gave me a selection of options. After choosing the correct one, she was able to answer my question quickly! Reviewed on: 10th April 2021
Gemma Scott's avatar
Gemma Scott

Works well

5
In app msg system. Feels intuitive and is secure. Knows to hand you on to a customer service person too who responds quickly. Reviewed on: 10th April 2021
wildptarmigan21@btinternet.com's avatar
[email protected]

Natwest Bank

5
Great service always and perfect staffing. Reviewed on: 10th April 2021
Anonymous's avatar
Anonymous

Quick and easy

5
I found it quick and easy and no passwords Reviewed on: 10th April 2021
V H Russell's avatar
V H Russell

Perfect

5
Cora resolve my problem in few minutes Reviewed on: 9th April 2021
Pat Stillo's avatar
Pat Stillo

Mr

5
Mahendra Patel. cora help me lot with my account inquiry thanks Reviewed on: 9th April 2021
Mahendra 's avatar
Mahendra

Good no nonsense bank

5
Been with natwest for years but the review I'm leaving today is promoted by their online chat. It's so easy to use to update details. I've moved and within a couple of minutes their new automated service updated things. This has been a great easy to use experience. Natwest, making it easy again. And for your info I have accounts with Halifax, Starling, Monzo, Lloyd's and Nationwide. Natwest in my opinion have done a great job keeping the traditional services while competing with the new challenger banks (Starling and Monzo etc). Natwest online presence and app now competes well with Starling and monzo plus I have a physical branch to use. All round a great bank to be with. Reviewed on: 9th April 2021
Michelle Clee's avatar
Michelle Clee

Best digital assistant

5
Was very quick at responding to my request also very helpful and made sure that I got the service I needed Reviewed on: 9th April 2021
Craigrogers25582@gmail.com 's avatar
[email protected]

Excellent service

5
A very useful out of hours helpful experience Reviewed on: 9th April 2021
rjb.bailey@btinternet.com's avatar
[email protected]

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