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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Cora answers

5
It was explained well and easy to follow.. Reviewed on: 10th April 2021
marionhosey@hotmail.co.uk's avatar
[email protected]

Brilliant so quick and easy

5
A bit wary to start with but so easy and quick would not hesitate to used again if I had any other queries Reviewed on: 10th April 2021
Mandy Lenham's avatar
Mandy Lenham

Excellent service

5
Quick response to my question. Problem solved without a tedious telephone call pressings so many option to get through to an assistant. Amazing service, well done Nat West. Reviewed on: 10th April 2021
Lynn's avatar
Lynn

Bank Transfer Query

5
Moving House and I had a large transaction to be made to my solicitor- thought it would take some time to arrange - which I didn’t have - contacted Cora to ask the question and within minutes was presented with a few options to resolve the situation and it won’t take days - only hours - great reassurance from My Bank Reviewed on: 10th April 2021
Marion Robinson's avatar
Marion Robinson

Please surprise

5
I was quite dubious when discovering I was not speaking to a person. However, Cora answered my question quickly and was very polite. If you didn’t know it was digital you may not notice. Reviewed on: 10th April 2021
Lucie's avatar
Lucie

Instant accurate response

5
I needed to ask a simple question, but didn’t want to have to ring a call centre. Cora responded instantly, and gave me a selection of options. After choosing the correct one, she was able to answer my question quickly! Reviewed on: 10th April 2021
Gemma Scott's avatar
Gemma Scott

Works well

5
In app msg system. Feels intuitive and is secure. Knows to hand you on to a customer service person too who responds quickly. Reviewed on: 10th April 2021
wildptarmigan21@btinternet.com's avatar
[email protected]

Natwest Bank

5
Great service always and perfect staffing. Reviewed on: 10th April 2021
Anonymous's avatar
Anonymous

Quick and easy

5
I found it quick and easy and no passwords Reviewed on: 10th April 2021
V H Russell's avatar
V H Russell

Perfect

5
Cora resolve my problem in few minutes Reviewed on: 9th April 2021
Pat Stillo's avatar
Pat Stillo

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