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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Mr paul hicklin

5
This was very helpful and quick and thank you for help today Reviewed on: 9th April 2021
Paul Hicklin's avatar
Paul Hicklin

Very quick and easy

5
Easy to use and very helpful and convenient. Reviewed on: 9th April 2021
MW's avatar
MW

Fast response

5
Question answered immediately. Easy to use. Very informative Reviewed on: 9th April 2021
Clare's avatar
Clare

Extremely efficient and helpful

5
Excellent that things can be done so easily from a smartphone. Reviewed on: 9th April 2021
Christopher Perry-Moore's avatar
Christopher Perry-Moore

Great help

4
I wasn't sure how helpful a digital assistant could be but it was very Intuitive to my problem and very detailed on how to resolve it Reviewed on: 9th April 2021
Gemma Collins's avatar
Gemma Collins

Super easy to use

5
East and fast answers before I even added to my question Cora told me what I needed to know Reviewed on: 9th April 2021
Rachel's avatar
Rachel

Fast reply to my query

5
I had no idea how to deal with a situation so a prompt reply was appreciated Reviewed on: 9th April 2021
Colette Sharp's avatar
Colette Sharp

Excellent banking app

5
Nat west is absolutely the best bank by far the staff are brilliant and the online banking app is excellent Reviewed on: 9th April 2021
Eve Pilkington's avatar
Eve Pilkington

Easy and intuitive

5
Ease of use and intuitive. Well done Reviewed on: 9th April 2021
Paul 's avatar
Paul

Good customer service

5
my question was answered clearly Reviewed on: 9th April 2021
loveness's avatar
loveness

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