NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

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4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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NatWest Group - Cora Digital Assistant reviews (6059)

Great help

I wasn't sure how helpful a digital assistant could be but it was very Intuitive to my problem and very detailed on how to resolve it Reviewed on: 9th April 2021

Super easy to use

East and fast answers before I even added to my question Cora told me what I needed to know Reviewed on: 9th April 2021

Fast reply to my query

I had no idea how to deal with a situation so a prompt reply was appreciated Reviewed on: 9th April 2021

Excellent banking app

Nat west is absolutely the best bank by far the staff are brilliant and the online banking app is excellent Reviewed on: 9th April 2021

Easy and intuitive

Ease of use and intuitive. Well done Reviewed on: 9th April 2021

Good customer service

my question was answered clearly Reviewed on: 9th April 2021

Quick and easy to follow

Only needed to change address was very quick and easy to do Reviewed on: 9th April 2021

So easy and quick to use.

It asked what my general issue was and from there gave me multiple choice answers to pick from so I knew they had understood my issue. It helped me solve my issue with out having to spend ages on a phone. Can not recommend enough. Reviewed on: 9th April 2021